General Manager of Sales and Service

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms

About the Role

As a General Manager of Sales and Service, you will be responsible for driving memberships and other sales, leading a team, and creating an exceptional customer experience. This is an opportunity to grow with Scenthound, as we prioritize career development and offer clear advancement opportunities for top performers.
What You’ll Do

·        Drive membership sales and revenue growth by educating customers on the benefits of routine hygiene for dogs·        Lead, train, and develop a high-performing sales and service team ·        Build relationships with dog parents and engage the local community to increase brand awareness·        Ensure a safe and positive experience for customers, team members and dogs·        Manage daily operations to maintain efficiency, cleanliness, and service excellence
What We’re Looking For

·        A proactive, results-driven leader with a passion for sales and service·        Someone who is coachable, adaptable, and eager to grow ·        Strong interpersonal skills with the ability to motivate a team and connect with customers ·        A commitment to dog safety and wellness ·        Retail or membership-based sales experience is a plus
Why Join Scenthound?

·        Competitive base salary (mid $50K range) plus incentive pay (total potential over $60K) based on clear performance indicators ·        A fast-growing company with career advancement opportunities·        A supportive, mission-driven team dedicated to dog wellness  ·        Ongoing training and professional development
If you are a motivated leader who thrives on sales, leadership, service and making an impact, we want you on our team. Apply today and grow your career with Scenthound!


Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We provide membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care. 

We Live by these Core Values:

1. Dog First - We advocate for the health and wellbeing of every dog in our care.
2. One Pack - We are one company, one team, with one mission. We trust, respect and support one another.
3. Bring Love - We bring good energy to our work, and we do our job with loving intention.
4. Seek Growth - We believe. We learn. We grow.
5. Make a Difference - We work with a purpose and are driven by a desire to make a positive impact. 

  Perks and Benefits:  

• Incentive paid based on Key Performance Indicators and Competitive Base Pay
• Annual pay increases based on performance
• Paid training
• Great work hours: closed Monday, close daily at 5:00, no evening work and closed on major holidays
• Paid vacation
• Growth opportunity: great leadership and teamwork experience
• Complimentary grooming services for your pup

 Position Skills and Requirements: 

• Membership or other sales experience (gym, studio, salon, etc.)
• Management experience
• Customer service experience 
• Effective communication with team members and dog parents
• Leadership, coaching, mentorship - be the leader of our pack!
• Outgoing, proactive and coachable
• Accountability; hold oneself and others to a high quality of services
• Recruiting, hiring and other management duties, and creating a happy and effective team
• Service-oriented with problem solving, time management and scheduling skills and attention to detail
• Computer/technology proficiency
• Strength to lift larger dogs if needed; stamina to stand for long time periods

Compensation: $55,000.00 - $65,000.00 per year