Senior Administrative Assistant, Enrollment Services

It’s great to work at a place where people are truly committed to serving our students! We’re committed to bringing passion and energy to our College. 

Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Bucks County Community College a great place to work!

This position provides advanced executive administrative support and project coordination for the Vice President of Enrollment Management and functions as the lead classified position for administrative operations across the Enrollment Management division. Enrollment Management includes Admissions, Advising & Transfer Services, Enrollment Communications, Financial Aid, Records & Registration, Testing Services, and High School Initiatives/Dual Enrollment.

The Senior Administrative Assistant works cross-functionally with administrative and specialized support staff across all Enrollment Management units to ensure coordinated workflows, consistent communication, accurate process management, and timely execution of division-wide initiatives. The role includes project tracking, operational data support, communication management, and oversight of complex processes such as appeals and residency determinations.

Although the Administrative Assistant does not directly supervise and evaluate staff members, this person plays a leadership role in office operations and is often the first point of contact for complex or sensitive situations. Routine responsibilities include overseeing processes such as tuition appeals, withdrawal appeals, and residency determinations. The employee must demonstrate flexibility and adaptability as procedures, systems, and operational needs evolve.

Due to the nature of daily interactions in this position, errors in judgment can have significant consequences. The Administrative Assistant frequently communicates sensitive or unwelcome news regarding tuition, appeals, and residency issues under the direction of the Vice President of Enrollment Management. This requires tact, diplomacy, and strong problem-solving skills to prevent issues from escalating into prolonged or unproductive situations. Consequences of errors in these areas could include legal actions against the College and potential harm to the College’s reputation within the community.

Primary Functions

• Provides high-level administrative support to the VP of Enrollment Management, including calendar management, meeting coordination, preparing materials, drafting communications, and ensuring timely follow-up. Communicates with students, faculty, staff, and external partners on behalf of the VP to support the smooth operation of Enrollment Management functions.

• Works collaboratively with administrative and specialized staff across all Enrollment Management units to coordinate workflows, align procedures, share information, and resolve cross-unit operational issues. Serves as a central communication hub for the division.

• Coordinates projects and initiatives across the division, including dual enrollment operations, accreditation readiness, advising and registration workflows, and enrollment-related activities. Tracks deadlines, deliverables, risks, and progress; prepares summaries and project documentation.

• Reviews and manages processes related to tuition appeals, withdrawal appeals, residency determinations, and related documentation. Ensures consistency, accuracy, and timely completion while applying College policies.

• Collects, organizes, and summarizes operational data for use by the VP and department directors, including enrollment trends, caseload metrics, and participation data. Assists with preparing routine and ad hoc reports.

• Other duties as assigned.

Minimum Qualifications

• Associate’s degree or equivalent years of relevant experience required; Bachelor’s degree preferred.

• 3 years job-related experience in a professional office setting.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

• Ability to handle confidential matters with discretion.

• Ability to communicate effectively.

• Ability to screen and solve problems.

• Ability to work independently with general supervision.

• Skilled at managing multiple tasks and priorities.

• Abi