Director, Clinical Services, Hospice

Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards.

So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization.

Job Summary:

Leads the development and execution of the organization’s strategic initiatives related to quality improvement, risk management, and clinical education. Ensures the delivery of high-quality, patient-centered care in alignment with regulatory standards, accreditation requirements, and organizational goals. Leads the development and monitoring of key performance indicators (KPIs) and quality benchmarks to improve patient outcomes and satisfaction. Collaborates closely with operational leadership, medical directors, hospice physicians, and business development teams to ensure clinical excellence, mitigate risk, and support growth and service expansion. Identifies risk trends and implement effective risk mitigation strategies, while also fostering a proactive culture of safety and compliance. Oversees the planning and delivery of a comprehensive hospice education program, ensuring staff competency, regulatory readiness, and ongoing professional development.

Job Requirements:

Education and Work Experience:

• Bachelor’s Degree or equivalent combination of education/related experience: Required
• Master's degree: Preferred
• Seven years' related experience: Preferred
• Five years' leadership experience: Preferred

Essential Functions:

• Develops and implements strategic goals and KPIs related to hospice quality, patient safety, and satisfaction. Travels to agency locations regularly and occasionally fills in when there are leadership vacancies.
• Collaborates with interdisciplinary teams, including executive leadership, clinical operations, medical leadership, and business development, to integrate quality initiatives into service delivery.
• Leads quality assurance and performance improvement (QAPI) efforts in accordance with CMS conditions of participation and other regulatory bodies and analyze trends, incidents, and performance data to identify risks and opportunities for improvement.
• Directs the design and execution of risk prevention and mitigation programs and ensure a culture of compliance, accountability, and continuous improvement across the organization.
• Plans, develops, and oversees clinical education and training programs to support hospice staff, improve clinical outcomes, and maintain survey readiness.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.