Field Service Technician (Neptune) - Birmingham, AL

What You Will Do: 

As a Field Service Technician providing support for the Neptune, you will spend the majority your time in four key areas: 

• Traveling between hospitals based on assignment of service requests. 

• Troubleshooting and resolving customer and product issues. 

• Building positive relationships with Stryker customers 

• Documenting service results in order to maintain accurate quality records. 

The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills. 

Who We Want: 

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. 

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business. 

• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues. 

• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. 

• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.​ 

Knowledge & Skill Requirements: 

• Willing to work overtime and overnight per the customer’s specified need. 

• Strong interpersonal and communication skills. 

• Ability to work independently in a fast-paced environment and often stressful working conditions. 

• Highly organized and able to prioritize tasks. 

• Special attention to details. 

• Ability to present ideas and results in logical manner. 

• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations. 

• Must be self-motivated, self-reliant and able to work with little supervision. 

• Must have an outstanding driving record. 

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stoo