Field Reimbursement Manager N&I Northeast

 

Work Your Magic with us! Start your next chapter and join EMD Serono.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Location:

This is a remote, field-based position covering the Northeast area, including Northern NJ, NY, CT, RI, MA, VT, NH and ME. Travel, including overnight stays, will be required (approximately 40 - 50%). Candidate must live in the current covered geography for consideration.

 

Your Role:

The Field Reimbursement Manager in the Northeast will play a vital role in helping patients and healthcare providers gain access to life changing therapies. Reporting to the Head of Field Patient Solutions & Customer Engagement and is a part of the Field Reimbursement team. With intense passion for helping patients, the Field Reimbursement Manager represents EMD Serono (EMDS) by gaining a deep understanding of specific patient journeys to ensure a positive patient experience to EMD Serono’s products and services.

 

This position will have significant market impact on patient access to EMDS Neurology & Immunology (specifically in Multiple Sclerosis MS) and HIV Associated Wasting (HIVAW) products as well as other potential products both in existing and new therapeutic areas. This role is considered critical to ensure positive experiences with EMDS since timely treatment, unencumbered drug coverage and proper distribution is critical to both patients and practice operations.

 

The Field Reimbursement Manager will work within a matrix environment to collaborate with internal and external stakeholders to secure optimized patient access and provide appropriate education through a focused effort on healthcare providers in community, institutional, and academic medical settings.

 

Key Tasks & Responsibilities:

The Field Reimbursement Manager is focused on the patient journey (from prescription to dispense and persistence) and interact with key stakeholders within the therapeutic areas of focus, as an extension of internal and external HUB services, to navigate complex access, reimbursement and coverage issues that may create product access barriers for patients. Additionally, this position will serve as field partner of the HUB to assist in educating healthcare providers on the support services. This position is field based and requires ~40 to 50% travel to community and institutional healthcare providers within the designated territory. Those in this role will use their knowledge of drug coverage, patient assistance, and health policy to educate healthcare providers (both prescribers and office staff) and minimize access issues to ultimately help patients. The successful candidate will have the ability to think both strategically at the area/account level to create/implement plans as well as navigate access challenges at the patient level. Tasks and responsibilities may include the following:

• Act as the owner by leading the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patient types
• Work collaboratively with other EMD Serono counterparts within defined areas to identify and resolve barriers to patient access to EMD Serono products
• Act as the expert liaison to MS Lifelines (MS products HUB) and 3rd Party Specialty Pharmacies, and identify challenges, escalations or delays in therapy while working with any team members needed to resolve such issues
• Act as the field-based liaison to the AXIS Center (Serostim HUB) and identify challenges, escalations or delays in therapy while working with any team members needed to resolve such issues
• Provide face-to-face, personalized issue resolution, including difficulties with prior authorizations a