Sr Customer Account Coordinator - Wed-Sat, 5 PM-4 AM (Onsite)

Date Posted:

2023-11-13

Country:

United States of America

Location:

HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA

Position Role Type:

Onsite

The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

This is a fully onsite position in Cedar Rapids, IA, with the following hours: Wednesday-Saturday, 5:00 PM-4:00 AM

Job Responsibilities:

• Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.

• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.

• Ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov't Receiving Reports (DD- 250s) are processed in accordance with customer and regulatory requirements.

• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Amber Road Trade Wizards Mgmt. Dynamics database application).

• Work with Finance to process customer invoices, return orders and credit & debit memo requests.

• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.

• May create and maintain special tracking and customer reports.

• May negotiate pricing/fees, for product.

Qualifications/Experience Needed:

• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Experience in a customer service environment with the ability to drive problems to resolution is a must.  

Preferred Qualifications:

• Experience in Microsoft tools (Excel, Word, Power Point, Access and Project). 

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avion