Sr Manager, Payroll Operations

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.

 

I. Job Summary

The Senior Payroll Manager leads the development and execution of payroll strategies that align with organizational objectives, ensuring operational excellence in payroll processes. This role is responsible for guaranteeing accurate end-to-end payroll service delivery, monitoring and updating policies, and maintaining compliance with payroll legislation Collaborating closely with the Payroll Director, the Senior Manager, Payroll Operations contributes to executive-level decision-making and drives the successful implementation of the overall payroll strategy.  
  II. Essential Duties and Responsibilities

• Oversee the accurate and timely processing of payroll for a diverse workforce, including salaried, hourly, and unionized employees across the US and Canada, ensuring compliance with both regional labor laws and union agreements while maintaining high standards of efficiency and accuracy.
• Responsible for the implementation and delivery of strategic initiatives identified by payroll leadership
• Works with the Senior Manager of Payroll Integrations & Reporting to ensure accurate payroll reporting and systems integrations critical to the delivery of payroll
• Champions relationships with payroll data owners (e.g., Oracle HCM, UKG, and Field HR teams) to drive accountability across the business to supply payroll with accurate date inputs
• Facilitates the coordination of payroll delivery across functional teams, ensuring a collaborative and cohesive payroll service delivery model.
• Establish and maintain key performance indicators (KPIs) for team to ensure optimal performance.
• Reviews, researches, and responds to escalated payroll inquiries submitted by employees, managers, the field, and other inquiry sources
• Oversees the compliance and reporting of functional payroll metrics and standards

    Business Capabilities

• Proficient in communicating with internal stakeholders and third-party payroll vendors. 
• Manage and resolve high-level payroll conflicts and issues, and constantly maintain an open, transparent dialogue about payroll policies and processes.
• Provide leadership in identifying potential risks, are proficient in avoiding or managing liabilities, and contribute to setting the regulatory and compliance agenda within the organization. 
• Spot trends, foresee potential issues, and devise strategies to safeguard the company, instilling a strong compliance culture throughout the organization.
• Possess deep knowledge of the end-to-end payroll process and operational strategy. 
• Maintain strong relationships with key stakeholders and demonstrate an ability to resolve complex issues that arise in payroll service delivery.
• Comprehend the broader business implications of the payroll function and contribute proactive insights to optimize payroll processes. 
• Serve as an independent voice, advocating for a thorough understanding of risks, gathering comprehensive information to support informed decision-making, and ensuring timely escalation for resolution.
• Propose solutions and mitigate risk before issues arise within payroll delivery.
   

 

Technical Capabilities

• Show deep expertise in payroll and time system management, displaying proficiency in both Oracle HCM and ADP Smart Compliance, along with working knowledge of UKG. 
• Autonomous in managing complex payroll scenarios, leading payroll expense reconciliation, preparing detailed financial reports, and ensuring payroll accounting fully complies with all relevant policies and regulations.
• Experienced troubleshooter, skilled in managing complex system limitations, adapting to system updates, and mentoring others on best practices for using these systems.
• Strategic influencer driving improvements in payroll operations, reducing risks, and fostering excellence across the board.
• Demonstrate expertise in analyzing complex payroll data, creating comprehensive and clear reports, and swiftly resolving any discrepancies in payroll data inputs.
• Leader in the field of payroll data analysis and management. 
• Drive innovation by leveraging advanced analytical tools and methodologies to generate insights that inform strategies and decision-making.
• Exemplify mastery in understanding, adherence, and interpretation of payroll policies and procedures. 
• Display an exp