Customer Service Representative

Coastal Pacific Food Distributors (CPFD) is currently seeking a Customer Service Representative in our Ontario, CA location. The position works under limited direction & general supervision represents the customer service department in accordance with established policies and guidelines.

• Starting rate: $18.00 - $20.00/hr.+
• Yearly annual increase
• Competitive Benefit Package; 401K; Medical, Dental, Vision and Life Insurance 

Roles & Responsibilities: 

• Data entry of information
• Respond to customer queries and complaints and overall customer relations
• Collect, disseminate and manage data and reports for various customers and/or brokers
• Interact with buyers, warehouse, transportation and our customers regarding products, orders, and inbound appointments
• Scan Delivery documents and work closely with the billing department regarding invoicing
• Other duties as assigned

Job Requirements:

Education:  High School Diploma or General Education Degree 

Minimum requirements: Must be able to pass an extensive government background check and finger printing

Experience:  Twelve (12) months verifiable experience in a customer service or administrative role

Computer Skills:  Advanced Microsoft Office Skills, type 45 WPM, 10 Key proficiency of 8000 kph 

Skills & Abilities: 

• Ability to critically think through multiple step process and follow-up
• Handle multiple priorities without losing details
• Ability to work under time pressures
• Excellent time management skills
• Accustomed to working in a fast-paced, dynamic environment
• Capable of diffusing customer complaints in a professional manner

Other Requirements:  The ability to work independently as well as in a team environment.  Adept at leading others in a positive and productive manner, while building a cohesive team environment which supports the mission and vision statement of the company.  Ideal candidate must have experience in identifying, analyzing, solving and preventing problems, be capable of communicating effectively with others both orally and through the written word and proficient at reading, analyzing and interpreting oral and written information.