Fraud Specialist

Job Family:

Investigator

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Performing alert/case reviews related to deposit accounts to determine whether fraud has occurred, a suspect can be identified, the type of fraud identified, and the mitigating actions required based on established procedures to protect the Bank’s assets.
• Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool.
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
• Determine action required based on established procedures and work with supervisor to handle more complex cases.
• Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
• Manage daily and weekly caseloads, which includes meeting production requirements and proactively following up on open work items.
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.
• Appropriately assess customer profiles and client data to identify whether activity is consistent with typical purchasing/payment activity, including Acceptable Use Policy adherence and Know Your Customer efforts.
• Open and prepare suspected fraud cases in line with operational policies and procedures, which includes applying consistent and well-documented analysis aligned with client and industry standards to ensure consistent decision-making for actions made against customer accounts.
• Applying investigative and analytic techniques to digest complex information sets to make logical and adequately supported determinations related to potentially fraudulent activity. 
• Applying consistent and well-documented analysis aligned with industry standards to ensure success in the following of the operational procedures of the client to determine the existence of fraud and the consequent actions.
• Executing and delivering high quality work product, functioning both independently and in a collaborative setting with a focus on client satisfaction.  
• Learning client procedures, systems, and processes and adhering to client requirements.

What You Will Need:

• High school degree with a combination of at least 2 years financial industry experience and direct fraud experience.
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.
• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
• Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.
• Strong understanding of the customer service experience.
• Ability to research and make appropriate decision regarding complex cases.
• Ability to work some rotating holidays.
• The ability to work in a production driven environment.
• Effective oral and written communication skills.
• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.
• Ability to quickly learn and adapt to new policies, procedures, and vendor systems.

What Would Be Nice To Have:

• Knowledge of Suspicious Activity Reports (SARs) reporting thresholds.  
• Experience drafting and filing Suspicious Activity Reports (SARs).
• CAMS, CFE certification. 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

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