Senior Customer Integration Engineer

<p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p><p><strong>Focus:</strong> Architecting technical infrastructure and value realisation for Trustpilot's largest European Enterprise prospects &amp; customers.<br/><strong><br/>Result: </strong>Boost complex NB deals through technical credibility and ensure rapid, effective onboarding for long-term strategic value.<br/><br/></p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Technical Sales partner: Partner with NB Sales on technical skills and solutions mapping, including API integration, data architecture, and security.</li> <li>Solution architect: Design and present tailored technical solutions, including POC development and demonstrations, aligning with long-term strategies.</li> <li>Integration &amp; implementation qualification: Collaborate on initial integration strategies and blueprints, defining data migration, system dependencies, and deployment methodologies.</li> <li>Technical success planner: Co-develop Success Plans with CSM mapping key technical milestones, adoption metrics, measurable success metrics.</li> <li>Technical onboarding lead: Oversee technical onboarding, ensuring seamless integration, data flow, and system configuration; work with customer IT for smooth handoff and best practices.</li> <li>Adoption lead: Systematically address technical challenges, provide advanced guidance, and conduct technical workshops for effective platform adoption.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>Demonstrated ability in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Technical Consultant) in a SaaS enterprise environment.</li> <li>Comprehensive understanding of Enterprise IT landscapes, integration (REST APIs, webhooks), data management (ETL, data warehousing), and security (authentication, authorization), including cloud platforms, network architecture, and security protocols.</li> <li>Programming knowledge (e.g., Python, JavaScript) and experience with relevant technologies (e.g., CRM, Postman, data analytics platforms); familiarity with scripting, databases, and DevOps.</li> <li>Experience responding to and completing RFPs (Request for Proposals) and RFIs (Request for Information) in a technical context.</li> <li>Effective technical communication and presentation skills for technical and non-technical audiences, including documentation</li> <li>Ability to map technical requirements to business value and Trustpilot's capabilities.</li> <li>Dedicated problem-solver with a commitment to ensuring technical customer success.</li> <li>Collaborative and experienced in cross-functional teams, including engineering and product management, with Agile experience and adept at building and maintaining internal relationships.</li> </ul> <p><strong>What's in it for you?<br/></strong></p> <ul> <li>Competitive compensation package + bonus</li> <li>20 days holiday with an additional 8 days after 6 months of continuous employment</li> <li>2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community</li> <li>Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist</li> <li>Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense </li> <li>Health benefit of 50€ a month which you can use to spend on anything that supports positive health</li> <li>Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan</li> <li>Prime location with stunning views of the Alster in a brand-new office space</li> </ul> <h3>Still not sure?</h3> <p>We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!<br/><br/></p> <p>#LI-JC1</p><p><strong>About us</strong></p> <p> </p> <p>Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.</p> <p>Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the