Director, Enterprise Capabilities

Job Title: Director, Enterprise Capabilities 

Location: Wilmington, Delaware 

Department: US BBU Innovation & Business Excellence (IBEX), Commercial Learning 

Reports To: Head of Learning 
 

The annual base pay for this position ranges from $177,642.40 - $244,258.30 USD annually. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.   

The Director of Enterprise Capabilities will lead the development and execution of innovative learning strategies to enhance the effectiveness and efficiency of our teams. This role involves driving cross-functional collaboration, leveraging analytics, and optimizing strategies to ensure that organizational goals align with market demands and customer expectations. 
 

Key Deliverables: 

• Build Capabilities of the Future: 

• Embed ongoing focus on the enterprise enhancement of selling, coaching, and marketing skills to continuously elevate field business acumen. 

• Innovate, design and deploy field interventions and inspection with an ongoing diagnostic and measurement framework 

• Partner to lead Sales Excellence Academy Framework: Diagnostic capability program to keep ongoing focus on call quality; coaching; development planning 

• Support enterprise portfolio i360 Expansion – a tool to measure call quality and impact in the flow of work 

• Partner with peers to utilize the Call Quality Power BI Dashboard 

• Own the Coaching Analytics Tool reporting and tool oversight 

• Partner across IBEX, Commercial Learning and the business to ensure optimization of customer engagement and account working through omnichannel approaches and sales tools. 

• Build, support, and deploy tactical account planning simulation experiences, leveraging i