Expected Hourly Pay Rate:

$20.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary: 
Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication.

Please review the full job flyer here

Essential Duties and Responsibilities

Within a team structure, provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs, which include the following responsibilities:

Clerical and General Assistance: 55%

• Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list
• As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate, legible and complete written records of families’ program activity.
• Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies

Customer Service: 45%

• Provide professional customer service internally members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.

• Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.  
• Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/ review family needs assessment inclusive of developmental screenings as needed

Non-Essential Duties and Responsibilities

These duties include tasks that are required, but currently comprise of less than 5% of the daily workflow for this job:

• Provide training, guidance, and direction to newly hired program staff as directed.
• Participate in departmental, agency, and professional meetings/workgroups as assigned.
• Attend team meetings to ensure coordination of services and support for program families as needed.
• All other duties that may be required, as part of the essential functions of the job, as assigned.

Job Specifications

Minimum Required

• Education / Experience:
  • High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field); or
  • Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved)
• Technical Requirements: Proficiency and experience with Windows-based programs and data entry.  
• Behavioral:
  • Cooperative work, effective Organization skills and Customer Service; collaborative teamwork, accurate work product, strong problem-solving skills, and effective critical thinking.
  • Demonstrate regular, reliable, and predictable attendance to carry out the essential functions.
  • Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met.
  • Show ability to have flexibility, maturity of judgment, and ability to work collegially.
  • Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives.
  • Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requiremen