Senior Project Manager

We're seeking an energetic, ambitious, and motivated Project Manager who has expertise in managing the facets of projects: the team, the scope and the customers for a successful delivery. As a Senior Project Manager you will own the delivery of a portfolio of projects across the Americas and EMEA regions, ranging from quick implementations to large-scale program deliveries  for well-known international brands and organizations. 

You will participate in the full delivery lifecycle, from project initiation through to deployment, collaborating with fellow Delivery members (Technical Leads, Developers, Business Analysts, Quality Assurance, and Operations), Product Engineers, Customer Support, Legal, and Finance. We will provide our Best Practice approach to delivery with standardized tools, a proven delivery engagement model, and escalation/support plans. You will bring experience of consulting with external clients, development life cycle expertise, software development experience, budget management, and risk management. So if you are a driven, customer focused, and highly motivated PM with both solid technical exposure and a polished communication style, the PM role at Brightcove presents a challenging and exciting career opportunity.

Job Responsibilities

• Accountable for consulting and guiding external clients of Brightcove to the successful delivery of contracted deliverables ranging from SME consulting to Application development based on the Brightcove video platform
• Facilitate client workshops and requirements gathering, with supporting SMEs
• Manage multiple (10+) project types with varying levels of complexity, in parallel
• Manage internal & external stakeholders and delivery teams remotely across multiple time zones 
• Responsible for program charter, governance and communications planning and defining roles for each engagement
• Management of Change Requests
• Consistently employs strong analytical and problem-solving skills to manage multiple shifting priorities, customer demands and timelines 
• Coordination and continuous expectation setting among internal and external stakeholders.
• Manage internal and third-party development teams to deliver projects
• Participate in continuous improvement and enforcement of our Delivery Best Practices
• Contributing to a healthy, collaborative team environment

Qualifications/Experience

• 5+ years of hands on experience working on technical project teams or professional services teams in delivery-related roles with external customers
• Must have excellent communication skills, and the ability to manage clients, vendors and teams dispersed geographically.
• Positive, can-do attitude with the ability to succeed in a fast-past work environment
• Ability to learn quickly and independently to understand and convey technical concepts to internal stakeholders and customers 
• Interested in providing team mentorship and knowledge sharing 
• Experience with simultaneously planning, organizing, and executing projects of varying sizes and complexities and delivering them within the specified timeframe and budget.
• Ability and experience facilitating requirements definition, project planning and gap analysis.
• Experience with Waterfall, Iterative, and Agile methods of delivery within a software development environment.
• Experience with standard project planning, resource planning, risk management, project management tools, practices and procedures.
• Expertise in Risk assessment, tracking, and mitigation planning, with internal/external teams, regular status reporting and escalations to ensure no surprises
• Experience managing a portfolio of projects in excess of $500k in combined revenue
• Experience in resource planning from project kick-off through to delivery to customer
• Excellent project management skills including Scope and budget control with internal reporting
• Experience managing software development, required
• Experience in a professional services environment, a plus.
• Experience with Confluence and JIRA is required 
• Digital or Video industry landscape expertise (OTT, AVOD, SVOD, etc.) a plus, but not required.
• Exposure or hands-on knowledge of the Brightcove products and ecosystem is a plus, but not required.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting custo