Manager, Product Management- Business Cards & Payments

Recruiting: VA - McLean, United States of America, McLean, Virginia

Manager, Product Management- Business Cards & Payments

Small businesses are the backbone of America and a vital part of the economy as a whole. For Capital One’s Business Cards & Payments (BC&P) division, we aspire to pave the path for businesses 

to do more business.

Small businesses have unique spending needs; sometimes great opportunities come along that require them to amp up their spending quickly, well beyond a traditional credit limit. But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That’s where this team comes in: our team’s product helps customers spend what they need while still protecting the company from risk, independent of a traditional credit line. We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you’ll be a leader of the team that delivers this exciting new capability.

We are seeking a dynamic and experienced Product Manager to lead the customer acquisitions website which will directly impact how we acquire new customers in BC&P. The ideal candidate will possess a unique blend of strategic acumen, technical expertise, and user-centric design thinking. They should have a strong background in managing digital products demonstrating a proven ability to align website functionalities with business goals such as increasing customer engagement, driving conversions, and enhancing user experience.

The candidate must exhibit exceptional project management skills, with experience in coordinating cross-functional teams and overseeing the development lifecycle from concept through launch. Proficiency in web analytics tools and a solid understanding of SEO and compliance requirements are crucial for optimizing performance and ensuring regulatory adherence.

Strong communication skills are essential for liaising with stakeholders, including marketing, compliance, and tech departments, while also effectively gathering and incorporating user feedback.

A customer-focused mindset, combined with the ability to balance technical and business considerations, is key to successfully managing and evolving the website in alignment with the institution's strategic objectives. 

On any given day you’ll be:

• Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending

• Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs

• Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders

• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

• Managing the business. Our solution empowers both our customers’ businesses and our business, and you are at the heart of both

• Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table:

• Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

• Passion. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

• Communication. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing. Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

• Collaboration. You’re comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in five key areas:

• Human Centered 

  • You’ll collaborate with tech teams