AVP, Network Services (Remote)

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

 

 

Job Description

 

Crum & Forster is seeking a highly motivated and experienced Assistant Vice President (AVP) of Network Services to lead several of our core infrastructure teams. This critical leadership role is responsible for the strategic direction, operational excellence, and overall performance of the Network, Citrix, SQL, AS400 and Autosys batch processing teams. The AVP will ensure the stability, security, and scalability of our shared IT infrastructure services, supporting approximately 3,500 employees and contractors across the United States and offshore. This role requires a blend of strategic vision, technical acumen, and strong leadership skills to drive innovation and maintain a high-performing team.

 

What you will do:

 

• Strategic Leadership
• Develop and execute the long-term vision and roadmap for network, Citrix, SQL, AS400 and batch processing services, with a focus on security and resilience.
• Create and publish well-architected designs for infrastructure teams in alignment with industry best practices.
• Align infrastructure strategies with business goals and divisional needs in a decentralized environment.
• Drive continuous improvement, innovation, and adoption of best practices across all managed domains.
• Operational Excellence
• Oversee day-to-day operations, ensuring high availability, performance, and security of all managed systems, with a particular focus on network security.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Lead incident response and root cause analysis for major infrastructure events, including security incidents.
• Develop and implement robust monitoring, alerting, and incident management processes to minimize downtime and ensure rapid resolution of issues.
• Ensure compliance with all relevant security and regulatory requirements.
• Team Leadership & Development
• Lead, mentor, and develop a high-performing team of Network, Citrix, SQL, AS400 and Autosys professionals.
• Foster a culture of collaboration, accountability, and professional growth, with an emphasis on security awareness and best practices.
• Manage resource allocation, recruitment, and performance management.
• Set clear goals and expectations for team members, providing regular feedback and performance evaluations.
• Identify and develop talent within the team, providing opportunities for growth and advancement.
• Technical Expertise
• Serve as a technical escalation point for complex troubleshooting and critical incidents, with a focus on network engineering and security-related issues.
• Stay current with emerging technologies and industry trends, particularly in network security and threat management; evaluate and recommend new solutions.
• Ensure compliance with security policies, regulatory requirements, and audit standards.
• Participate in technical design reviews and architecture discussions to ensure that solutions are aligned with best practices and meet business requirements.
• Collaboration & Communication
• Partner with divisional IT leaders, application teams, and business stakeholders to understand requirements and deliver secure solutions.
• Communicate complex technical concepts to non-technical audiences, including executive leadership, with a focus on cybersecurity risks and mitigation strategies.
• Manage vendor relationships and contracts for relevant infrastructure services, with a focus on security-related vendors.

 

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