Associate Operations Manager

<p><strong>Who we are&nbsp;</strong></p> <p>NovaKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.&nbsp;</p> <p>We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.</p> <p>We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.&nbsp;</p> <p>&nbsp;</p> <p><strong>What you’ll do</strong></p> <p>As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.</p> <p><strong>Team Management</strong></p> <ul> <li>Lead and train a dedicated facility team, handling scheduling, training, and performance management.</li> <li>Manage an efficient order fulfillment process and deliver excellent customer service.</li> <li>Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.</li> <li>Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.</li> </ul> <p><strong>Sales</strong></p> <ul> <li>Lead facility tours where you will proactively engage with restaurants as part of relationship building and lead the overall sales pitch.</li> <li>Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities for customers that other teams can test out.</li> </ul> <p><strong>Customer Support and Retention</strong></p> <ul> <li>Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships and solving any issues that arise.</li> <li>Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.</li> <li>Manage the overall partner experience, preventing churn and extending the partner lifecycle.</li> </ul> <p><strong>Administrative &amp; Strategic</strong></p> <ul> <li>Participate in planning sessions with management and peers, utilizing