Associate Director, Pharmacy & Distribution Customer Manager
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Job Description
Join our Integrated Account Management team as the Associate Director, Pharmacy & Distribution Customer Manager and take ownership of how our brands reach patients through the pharmacy channel. In this high-impact role you will shape go-to-market strategies across retail, specialty, clinic, and wholesaler channels, lead customer negotiations and contracts, and partner cross-functionally to turn brand plans into real-world distribution and market-access solutions. You’ll drive product launches and customer initiatives that improve patient access, strengthen pharmacy relationships, and elevate pharmacists as trusted healthcare partners — all while influencing commercial strategy at the brand and portfolio level.
Key Responsibilities include and may not be limited to:
Develop, implement, and evaluate integrated customer and product strategies and tactics for retail pharmacy, in‑store clinics, specialty pharmacy, and wholesaler customers.
Translate brand strategy into product distribution and market-access solutions by collaborating with directors and brand managers within Marketing and Payer Marketing and ensuring integration with other Integrated Account Management customer segments.
Support key external customer relationships, including negotiating product contracts and monitoring contract performance.
Support product launch strategies and other customer initiatives, including consumer-directed programs via pharmacy, customer contracting, customer communications, stocking initiatives, product allocation and withdrawals, and packaging projects.
Provide strategic direction and support to brand managers and directors on business opportunities that leverage pharmacy as a channel to consumers, support pharmacy as a payer, and support pharmacists as healthcare professionals in need of disease and product education.
Qualifications:
Minimum Requirements:
BA/BS degree and minimum 5 years of pharmaceutical sales, marketing, or account management experience.
Ability to work hybrid at our North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week.
Preferred Experience and Skills:
MBA degree preferred.
Experience in account management and customer contracting.
Pharmaceutical knowledge and experience.
Excellent communication and problem-solving skills.
Project management skills and ability to prioritize workload.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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