Associate Director, Knowledge Management, OCLO

The Associate Director, Knowledge Management, Office of the Chief Legal Officer (OCLO) provides strategic, operational, and technical leadership of an enterprise-wide knowledge management system (KMS). The purpose of the KMS is to provide clear, consistent, timely and relevant information to staff across FINRA relating to regulatory policy. This role works with a high level of autonomy and discretion and requires excellent judgment, decision-making, and collaboration skills.

Essential Job Functions:

• Utilizes expertise and independence in judgment in developing content for the enhancement and maintenance of the enterprise-wide KMS and interfaces between operating departments and technology teams involved in executing this effort.
• Directs all aspects of project management involving planning, developing, organizing, and coordinating to ensure that the KMS multi product content and elements are integrated and documented.
• Develops plans for a continuously maintained portal with a practice-focused user experience that is rich in content.
• Leads, delivers, and assists with training and demonstrations of the KMS and new technology systems across the organization.
• Works closely with internal stakeholders in relevant operating departments and technology teams to develop and catalog information, formulate search strategies, identify data sources, consult on data curation and retrieval processes, procedures, and policies.
• Applies advanced proficiency in conducting research into matters of regulatory policy as necessary to maintain accuracy of content on the KMS and new technology systems and respond to questions.
• Regularly reviews and updates content to ensure design and functionality are retained, and user needs are continuously met.
• Maintains the KMS, sources data from relevant teams, catalogs data, coordinates identification of additional materials, and provides input on edits, organization, and format of content for clarity, flow, and integrity.
  • Guides the preparation and review of content in the KMS that may require sophisticated analyses in consultation with senior-level OGC attorneys and business unit experts.
  • Operates with independence in drafting updates to existing content and adding new content on key subject areas and gathers and incorporates views of operating department experts.

• Maintains and expands the taxonomy as needed or warranted to facilitate topical access to the KMS and ensure that taxonomy changes are reflected in the appropriate systems to ensure a richer user experience.
• Manages technical maintenance of the KMS in collaboration with FINRA Technology.  Monitors traffic in the KMS and reports systems usage and other key information.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Other Responsibilities:

• Represents OCLO on enterprise initiatives, working groups, and ad hoc special projects.

• Develops communications as needed for senior management.

• Provides and implements suggestions to increase efficiency and effectiveness of office procedures.

Education/Experience Requirements:

• Bachelor’s degree in information systems, computer science, or related field and a minimum of 7 years of relevant work experience, or equivalent combination of education and relevant work experience. Law degree preferred but not required.

• Demonstrated content management or database management experience.

• Experience with design and operations of knowledge management systems/platforms preferred.

• Working knowledge of laws, rules, and regulations governing the securities industry preferred but not required.

• Strong project management skills required.

• Excellent organizational skills and oral and written communication skills.

• Excellent judgment, analytical, and interpersonal skills.

Working Conditions:

• Hybrid work environment, with defined in-person presence requirements.

• Extended hours as needed.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market consi