Associate Director, IT- Commercial Applications Delivery

POSITION SUMMARY: 

Alkermes is seeking an experienced IT Associate Director within the Commercial delivery group of IT.  This individual will be accountable for business engagement, implementation, production support and maintenance services for a number of functional areas in the Commercial, Sales and Marketing arena. The successful candidate will have deep experience with the delivery of Commercial applications in a pharmaceutical environment with extensive experience implementing and supporting Veeva and/or Salesforce Customer Relationship Management (CRM) applications.

This role is based at Alkermes’ Waltham, MA location and would work a hybrid office schedule.

 

JOB DUTIES: 

• Shape business demand into supply by partnering with business resources to facilitate creation of business cases, and value plans:
  • Identify opportunities to solve business problems with IT capabilities through collaboration with stakeholders
  • Develop meaningful long-term relationships with business functions/stakeholders to gain deep understanding of business needs 
  • Champion awareness for and influence IT functions on business needs to improve effectiveness utilizing technology and a culture of shared ownership
  • Partner with Corporate PMO, IT leaders and other business functions to ensure prioritization and governance of projects
  • Stay on top of customer and stakeholder preferences, technology trends, and market demand in relevant areas
• Lead the delivery in the build, execution and support of IT solutions to enable the realization of business value
  • Own the partner/vendor relationships, managing external service provider quality and performance to ensure that services are delivered according to the specified service levels, requirements, and overall effectiveness
  • Ensure adherence to pertinent regulatory requirements, security, and departmental policies, practices and standard operating procedures 
• Own the relevant design, development, testing and deployment of technical products and capabilities. Ensure smooth transition to support and ongoing maintenance
• In conjunction with other IT teams, evolve technical system portfolios, ensuring systems are aligned with the business processes, compliant and current. Continuously evaluate technical efficiency and recommend changes as necessary.
• Provide leadership, direction and day-to-day oversight (including staffing, budgeting, compliance adherence and other relevant management and administrative functions).
• Identify, mentor, develop and retain high performing team

QUALIFICATIONS: 

Basic Qualifications:

Minimum Education, Experience and Skills Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field; post-graduate degree or equivalent experience preferred
• Minimum of ten (10) years application support/service delivery management experience required with extensive Customer Relationship Management (CRM) implementation and support experience. Consulting experience strongly preferred.
• Extensive delivery experience in the pharmaceutical commercial space required
• Experience managing IT vendor relationships within pharmaceutical/biotech industry

Preferred Qualifications:

• Excellent verbal and written communication and presentation skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Self-starter with ability to multitask – effectively manage simultaneous work requests across departments, IT, and other cross-functional organizations
• Ability to initiate, persuade, motivate, and influence project stakeholders and internal/external team members to desired and mutually-beneficial outcomes
• Ability to work a hybrid schedule in our Waltham office 

 

Travel Requirements:

• Occasional business travel expected 

 

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Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.