Assistant Store Manager, Salvage Operations

Description

JOB SUMMARY:

Assists with the daily oversight, leadership and achievement of results for Salvage Operations. Aids with directing all aspects of operations, leading the team and driving business for both short- and long-term success. Responsible for maintaining reports, providing feedback and aiding with the development of Team Members for Goodwill of the San Francisco Bay (GSFB) and its affiliated entities.

RESPONSIBILITIES:

1. Provides feedback to the Manager of Warehouse Operations on day-to-day Salvage operations in an effort to maintain and improve business and resolve problems.
2. Assists with executing department operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit and revenue.
3. Develops and maintains production efficiencies to increase production while maintaining expenses and revenue goals.
4. Provides feedback and training to team, as needed, to ensure quality standards and daily goals are met. 
5. Maintains positive and professional working relationships with peers, Team Members and customers to ensure effective operations of Salvage.
6. Ensures the quality and quantity of all salvage commodities are meeting the salvage guidelines.
7. Works to de-escalate customer and Team Member situations while finding an appropriate solution.
8. Coordinates and effectively communicates with various GCNA divisions to ensure customer, Team Member, and department needs are met.
9. Implements and maintains procedures to maximize efficiencies in production, sales and customer service, with a focus on continuous improvement.
10. Ensures timeliness and accuracy of all required reports and administrative duties.
11. Leads and makes decisions on the day-to-day operations of the department to include determining what product should be sorted based on product levels and customer requests.
12. Ensures that Team Members are operating per company standards and procedures relating to security, health and safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
13. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures and regulations.
14. Builds a high-performing team to maximize donated goods.
15. Maintains regular and consistent in-person attendance.
16. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
17. Plays critical role in driving company culture change efforts and change management processes. 
18. Performs other related duties, as assigned.

Key Competencies/Enabling Attributes: 

I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.

II. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Physical Demands:

• Must be able to stand and walk frequently, sit occasionally, handle/fingering constantly, and reach outward, reach above shoulder, climb, crawl, squat/kneel, and bend occasionally
• Must be able to lift 10lbs or les