Assistant General Manager

JOB SUMMARY

• Bonus Eligible

Functions as the property’s strategic business leader with responsibly for both finance and property operations including acting as General Manager in his/her absence. Areas of responsibility include Finance, Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand’s target customer needs, ensuring associate satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provides a return on investment to the owner and Marriott International.

 

CANDIDATE PROFILE

 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

 

CORE WORK ACTIVITIES

Engaging in Strategic Financial Planning and Decision Making

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.

• Produces an accurate forecast that enables operations to react to changes in the business.

• Advises GM and Executive Committee on existing and evolving operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.

• Analyzes financial data and market trends.

• Analyzes information, forecasts sales against expenses and creates annual budget plans.

• Compiles information, analyzes and monitors actual sales against projected sales.

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Analyzing differences between actual budget wages and forecasted wages for more efficient budget planning.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Thinks creatively and practically to develop, execute and implement new business plans

• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.

• Verifies a strong accounting and operational control environment to safeguard assets, improve operations and profitability.

• Implements a system of appropriate controls to manage business risks.

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

• Verifies that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).

 

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Verifies that all operational areas have an atmosphere that is conducive to the overall guest experience.

• Reviews financial reports and statements to determine how Operations is performing against budget.

• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.

• Strives to maintain profit margins without compromising guest or associate satisfaction.

• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.

• Makes and executes key decisions to keep property moving forward towards achievement of goals.

 

Managing Property Operations

• Strives to improve service performance.

• Communicates a c