Area Manager - Retail Store Operations FT (33571)

Job DetailsJob Location: New Braunfels - 1075 S. Walnut Avenue - New Braunfels, TX 78130Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $45,000.00 - $45,000.00 SalaryTravel Percentage: Various Goodwill locationsJob Shift: Varies - Days/Nights/Weekends/HolidaysJob Category: RetailWork for GOOD at Goodwill


Do you want to make a difference in your community while earning a paycheck?
Would you like to help your community and environment every day that you come to work?
Looking for a job that provides meaning as well as personal and professional development?


Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org. QualificationsPOSITION SUMMARY

Reporting to the Area Director, the Area Manager - Retail Store Operations leads multiple retail store teams and manages effective store and donation operations to meet or exceed all established goals. This position is responsible for: the safety of team members and customers at all times while on Goodwill property; taking care of team members by making delivery of mission services to them a high priority; the delivery of excellent customer service at all times; properly safeguarding and handling customer donations to maximize their value to our mission. The Area Manager is responsible for mentoring and development of retail store managers and teams to enable continuous improvement in the delivery of our mission to team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES


Understand and commit to mission services delivery to retail team members as a high priority in store operations. Work collaboratively with life skills coaches and HR to perform this mission.
Establish a culture of safety, ethics and quality within all levels of the retail and donation store operations.
Provide leadership, training, guidance and support to team members and managers that foster continuous learning and improvement in performance of the individual and the store.
Hold store managers and teams accountable to high customer service and cleanliness standards at all times. Take immediate action to correct deficiencies and communicate with sense of urgency and pride in maintaining high standards.
Contribute to annual budget planning with leadership team for retail store and donation operations and internal mission services by assisting with researching and understanding industry trends that guide visioning.  
In conjunction with Area Director and Store Managers, develop realistic metrics and goals for each operational unit under supervision. Clearly and regularly communicate goals and performance against goals to store leaders and team members.
Effectively utilize data analytics and problem-solving skills to advance Agency mission and vision.
Actively engage in improving store operations through hands-on, on-site work with store managers and team members. Ensure personal awareness of operational performance and people challenges at each location under supervision, continuously address improvement needs.
Achieve or exceed budgeted goals and assigned metrics. Provide detailed variance analysis