Senior Director, Know Your Customer (KYC) Compliance Program

Senior Director, Know Your Customer (KYC) Compliance Program

The Senior Director, AML Leader for Capital One’s Enterprise Know Your Customer (KYC) program performs a key risk management leadership role in ensuring compliance with Know Your Customer (KYC) regulations and maintaining regulatory standards.  This position will report to the MVP, Head of Compliance Risk Management, who in turn reports to Capital One’s Chief AML Officer (CAMLO). 

We are seeking a candidate with deep AML/KYC subject matter expertise, excellent leadership, decision-making, and communication skills, a team-first mentality, proven operational effectiveness, and vision to help lead Capital One’s AML program and department. The successful candidate will lead a team of dedicated AML risk managers with the goals of providing holistic end-to-end AML KYC risk management, producing optimal risk management outcomes, and elevating our AML program.

The successful candidate will be a visible leader who will represent the company and its AML program with business and risk management leaders as well as external regulatory authorities. An executive presence, excellent written and verbal communication, influencing skills, and the ability to adapt and be effective in the progressive, dynamic Capital One culture are essential to success in this role.

Responsibilities

• Ownership and oversight of the Enterprise Know Your Customer (KYC) Standard and related policies and documents including oversight of the Enterprise Know Your Partner (KYP) program for the card payment network

• Collaborate with Line of Business AML Advisors and Line of Business partners to assess the effectiveness of and compliance with the KYC Standard to ensure consistent application

• Provide AML KYC/KYP consultation and guidance to internal stakeholders and Executives on applying the KYC/KYP requirements, identifying and mitigating risk, developing mitigation plans (as warranted), business initiatives, and other risk management and control activities related to KYC/KYP

• Provide senior management with effective, credible and grounded challenge regarding AML/KYC/KYP regulatory risk and control management, ensuring management is making informed and appropriate risk decisions, and allocating appropriate attention and resources to risk management 

• Influence senior management to drive realization and mitigation of new and emerging risks

• Provide leadership across broader AML department for program enhancement and associate development

• Direct interaction with Audit and External Regulators with regard to responding to inquiries, exams, audits related to the KYC/KYP program

Competencies

The ideal candidate will be a seasoned financial services professional with strategic leadership skills, a forward lean, and a proven ability to operate effectively in a complex, highly-regulated environment.  Candidates should have a passion for providing financial products and services that improve our customers’ lives while also complying with all applicable regulatory requirements and expectations.

• Strong Business Judgment: Strong business judgment, analytical acumen, and the ability to evaluate complex, multi-dimensional situations and risk characteristics and to formulate appropriate compliance recommendations and advice

• Communication: Highly developed interpersonal, presentation, and communications skills with the ability to communicate effectively at all levels of the organization, as well as with external parties (such as regulators and consultants)

• Thought Leadership: Proven ability to effectively lead teams through strategic initiatives and organizational changes with ability to connect, influence and deliver results.

Basic Qualifications:

• Bachelor’s degree or military experience 

• At least 10 years in legal, compliance, regulatory or risk management experience in consumer financial services with a focus on Anti-Money Laundering

• At least 7 years of experience with financial services industry

• At least 7 years of people management experience

Preferred Qualifications:

• Experience as a financial regulator preferred but not required

• Proficiency with structuring slides and presentations in order to convey risk information

• Certified Anti-Money Laundering Specialist certified (CAMS)

At th