Logistics Coordinator (Bilingual Korean/English)

Position Overview: 

The Logistics Coordinator - IPS is responsible for the coordination of export shipments. This role assists with document preparation, bookings, customs clearance, and managing and updating shipments. 

Pay Range: $18.00 - $20.00 / hr

Essential Duties & Responsibilities:

• Monitor Customer Emails and call queues to ensure timely, professionally, and courteous responses
• Create and provide solutions to Expedited Customers for International shipments via Air
• Ensure solutions are delivered timely, ensuring the best possible transit times utilizing previous experience, creativity, out-of-the-box thinking, and a passion for the customer experience
• Enter all shipments and related information into the TMS as required in a timely manner
• Route shipments, prepare documentation, and book shipments with air and ground providers as required
• Execute problem resolution during the transit of all shipments
• Ensure any delays or issues are accurately communicated to the customer in a timely manner
• Evaluate rates from vendors and carriers to ensure they are competitive and market based
• Coordinate the pick-up and delivery of shipments with shippers, consignees, and local customers
• Coordinate with airlines, carriers, agents, and brokers to secure scheduling, rates, and service commitments
• Instruct agents & airlines to ensure all shipments are transported smoothly, and in compliance of regulations
• Monitor/update all shipment milestones and statuses in the TMS, entering full & complete notes as required
• Ensure TSA compliance throughout the lifecycle of all shipments
• Enter fail types and failure event notes as necessary
• Organize and manage multiple priorities and task simultaneously
• Ensure that all Standard Operating Procedures (SOP’s) are followed
• Additional duties as assigned 

Requirements and Qualifications:

• Bilingual Korean/English
• High School diploma 
• 1 year minimum of related shipping/logistics experience 
• Ability to make quick and reasonable decisions in the best interest of the company and customer