Manager, Culture & Employee Experience

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Manager, Culture & Experience - The Auto Club Group

What you will do:

Reports to: Director & above

The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use. The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments. This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs.

The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness. In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption.

Key Responsibilities include:

• Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines.
• Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement.
• Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention.
• Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities.
• Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination.
• Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch.
• Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals.
• Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support.
• Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives.

Supervisory Responsibilities:

Leads team of professionals. Ensure adherence to corporate and Human Resource policies and procedures.

How you will benefit:

• A competitive annual salary between $120,000 - $149,000 with annual bonus potential based on performance

• ACG offers excellent and comprehensive benefits packages, including:

• Medical, dental and vision benefits

• 401k Match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership

• Discounts, perks, and rewards and much more

II. Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required.

Experience:

• 8 years of experience in employee experience, culture, engagement programs, inter