CUSTOMER OPS SYSTEMS SPECIALIST - SALESFORCE

<p><span dir="ltr"></span>Welcome to this recruitment process with Vueling!</p><p>Applying is your first step to having the opportunity to join the <strong>first Top Employer airline in Europe.</strong> We hope the information you find here encourages you to apply so we can get to know you and stay connected. </p><p>Let's start by getting to know us better!</p><p><strong>At Vueling, we love things to happen. </strong>We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.</p><p>Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.</p><p><strong>We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.</strong><br/></p><p> <strong>Job Purpose</strong></p><p>We need you to join our team and act as a <strong>Subject Matter Expert (SME)</strong> in <strong>Salesforce CRM</strong> and <strong>system integration</strong>. </p><p>Represent business needs and drive technology initiatives for Customer Operations systems projects related to Salesforce CRM and systems integration within the Customer Operations area, by defining project scopes, gathering requirements, collaborating with cross-functional teams, managing project lifecycles, and tracking performance outcomes, in alignment with broader customer operations strategy, quality standards, and budgetary constraints, with the aim of delivering solutions that enhance customer experience, reduce costs, and drive operational efficiencies.</p><p><strong>Main Accountabilities</strong><br/></p><ul> <li>Act as a Subject Matter Expert (SME) in Salesforce CRM and system integration providing technical and strategic expertise, ensuring the optimal use of Salesforce to meet team needs.</li> <li>Leverage extensive experience in Salesforce CRM and system integration to deliver high-quality solutions.</li> <li>Communicate project updates, milestones, and risks to senior leadership Keep stakeholders informed, manage and relevant stakeholders, developing training materials, communication expectations, and ensure successful plans, and support structures to maximise end-user adoption and value from new systems.</li> <li>Assist in estimating project costs, return on investment (ROI), and resource requirements for each initiative, collaborating with vendors, technology partners, and IT teams to ensure deliverables meet cost, timeline, and performance targets. </li> </ul><p><strong>Main Responsibilities - Tasks</strong><br/></p><ul> <li>Leverage <strong>extensive experience</strong> in <strong>Salesforce CRM</strong> and <strong>system integration</strong> to deliver <strong>high-quality solutions</strong>. </li> <li>Provide <strong>technical and strategic expertise</strong>, ensuring the <strong>optimal use of Salesforce</strong> to meet <strong>team needs</strong>.</li> <li>Collaborate <strong>cross-functionally</strong> to <strong>implement seamless integrations</strong> with other systems.</li> </ul><p><strong>Education</strong><br/></p><ul> <li>Bachelor’s degree in Information Systems, Engineering, or a related field.<strong></strong> </li> </ul><p><strong>Experience</strong> </p><ul> <li>2 to 5 years of experience in Salesforce CRM and system integration.</li> <li>Proven ability to act as a Subject Matter Expert in both technical and strategic aspects of Salesforce.</li> <li>Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product<br/> lifecycle management, enabling efficient sprint planning and continuous product improvement.</li> </ul><p><strong>Competencies</strong> </p><ul> <li>Strong understanding of AI-driven automation, and self-service platforms,<br/>ensuring smooth integration and enhancement of customer service technology solutions.</li> <li>Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product</li> <li>lifecycle management, enabling efficient sprint planning and continuous product improvement.</li> <li>Familiarity with airline or travel industry operations (highly desirable).</li> <li>Expertise in business intelligence (BI) and data analytics, including performance tracking, gap analysis, and dashboard creation.<br/> </li> </ul><p><strong>Languages</strong> </p><p>English – C1 (Advanced proficiency).</p><p>Spanish – C1 (Advanced proficiency).</p><p><strong>Other</strong> </p><p><strong>Location</strong><br/>Viladecans , Barcelona.</p><p><strong>Level 5</strong></p><h2>We are the only Top Employer airline in Europe</h2><p>For the second year running,<strong> Vueling </strong>is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practic