Senior Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

Global Cloud Services PgM Team 

The Global Cloud Services PgM Team serves the program delivery needs of the engineering and operations orgs within the larger Global Cloud Services organization.  The program portfolio includes a broad set of initiatives from cross-functional service delivery, cloud infrastructure lifecycle and delivery, operationalization, process improvement, and portfolio management.  Our program managers work closely with team and org leadership to surface data, extract technical decisions and drive execution of programs. 

Data Center Infrastructure Role 

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are team advocates who are responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions. Cloud Infrastructure Data Center Technical Program Managers are technically minded individuals with experience in driving solutions to the complex problems inherent in the design, deployment, and maintenance of enterprise cloud infrastructure. 

What you get to do in this role: 

• Work directly with our global cloud capacity and operations organizations to manage the execution of projects and programs 

• Operate with a high degree of autonomy, able to apply PMO governance standards in partnership with technical stakeholders and technical leadership. 

• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. 

• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders. 

Due to federal requirements, to be eligible for this position, you must be a US citizen or possess a green card 

Qualifications

Basic Qualifications 

• In-depth knowledge on data center deployment concepts, cloud frameworks, and data center infrastructure 

• Demonstrated experience managing projects/programs which involved upgrading or deploying hardware in a cloud environment 

• Experience managing global Data Center deployment programs with matrixed teams 

• 5-7 years of project/program management experience working with cloud infrastructure capacity and operations teams OR 10 years general project management experience 

• BA/BS degree or higher or equivalent technical experience in Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), Computer Science or other equivalent combination of education and experience 

Preferred Qualifications: 

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances 

• Experience managin