CO Senior Analyst - Customer Service with French (m/f/x)*

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: <span>https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/</span> continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<p></p><p></p><p><b>Job Description:</b></p><p></p><p><b>Solventum Purification &amp; Filtration business </b></p><p></p><p><b>We are pleased to announce that Solventum has entered into a definitive agreement to sell our Purification &amp; Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country specific information and consultation needs where required. This is a significant milestone for the P&amp;F business and will allow for the strategic investment and resources needed for sustaining growth and delivering customer solutions. By joining us during this transitional period, you will be able to work alongside an energized and mission-driven team who is experiencing this transition along with you. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreement and company policies.</b></p><p></p><p><b>The Impact You’ll Make in this Role</b></p><p>As a CO Senior Analyst - Customer Service with French (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:</p><ul><li><p><span>Proactive work with Key Accounts Managers to build customer intimacy, identify improvement initiatives and maximize overall service performance</span></p></li><li><p><span>Close collaboration with internal teams from Sales &amp; Marketing, Supply Chain, Complaint Handling, and other support functions to proactively manage customer requirements</span></p></li></ul><p></p><p><b>Your Skills and Expertise</b></p><p>To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:</p><ul><li><p><span><span>Bachelor’s/Master’s/Apprenticeship</span> degree or higher from an accredited institution</span></p></li><li><p><span>Strong customer facing skills, maintains a professional, positive, and tactful demeanour with clients and customers (followed by experience in a customer facing function)</span></p></li><li><p><span>Capable to respect deadlines, maintain data accuracy and follow designed process descriptions in SAP and Salesforce on daily work tasks</span></p></li><li><p><span>Fluency in English and French</span></p></li></ul><p></p><p>Additional qualifications that could help you succeed even further in this role include: </p><ul><li><p><span>Well organized and independent at dealing with complex issues</span></p></li><li><p><span>Team player, persistent and results oriented</span></p></li><li><p><span>Ability to manage change including quickly adapting to new systems and processes</span></p></li><li><p><span>Eager and capable at improving service and logistics processes</span></p></li></ul><p></p><p><b>Work location</b></p><ul><li><p><span>Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)</span></p></li><li><p><span>Wrocław, Poland</span></p></li></ul><p></p><p><b>Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).</b></p><p></p><p><b>Supporting Your Well-being</b> </p><p>Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. </p><p></p><p><b>Diversity &amp; Inclusion</b></p><p>(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, <span>sexual orientation</span>, age, civil status, disability, family status, or membership of the travelling community.</p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p>Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must rema