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Retail Service Representative (Order Processing)- Livonia
Andersen CorporationUnited Statesfull_timeVerifiedPosted 17 Jun 2025
💰 $51,300/yr
About the role
Job Name:
Retail Service Representative (Order Processing)- Livonia
Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team in Livonia, MI. This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties. This role will require you to be onsite a few days a week. Training period will be 5 days in office.
RESPONSIBILITIES:
* Processes complex orders/requests, with 100% accuracy from intake to filing.
* Ensures customer management system is updated appropriately.
* Clarifies, diagnoses, and resolves customer order issues.
* Creates packets or other materials as required for sales fulfillment process.
* Prepares customer correspondence.
* Identifies and implements ways to improve overall level of service.
* Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
* Administers programs, e.g. customer referral program.
* May train others in office and customer service processes.
* May create purchase orders, process payments or process receipts.
QUALIFICATIONS:
* High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
* Demonstrated word processing, spreadsheet and general computer skills.
* Strong phone etiquette & verbal skills to facilitate problem resolution.
* Intermediate writing skills.
* Able to determine customer needs and assist in
General information
Location: Livonia, MI Date: 16-Jun-2025 Company: Renewal by Andersen Posting City: Livonia, MI Ref #: 8341 Job Category: Operations Posting City: Livonia State: MIDescription & Requirements
RENEWAL BY ANDERSEN SUMMARY:
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team in Livonia, MI. This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties. This role will require you to be onsite a few days a week. Training period will be 5 days in office.
RESPONSIBILITIES:
* Processes complex orders/requests, with 100% accuracy from intake to filing.
* Ensures customer management system is updated appropriately.
* Clarifies, diagnoses, and resolves customer order issues.
* Creates packets or other materials as required for sales fulfillment process.
* Prepares customer correspondence.
* Identifies and implements ways to improve overall level of service.
* Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
* Administers programs, e.g. customer referral program.
* May train others in office and customer service processes.
* May create purchase orders, process payments or process receipts.
QUALIFICATIONS:
* High school diploma or equivalent plus 1-3 years' work experience to include order processing work.
* Demonstrated word processing, spreadsheet and general computer skills.
* Strong phone etiquette & verbal skills to facilitate problem resolution.
* Intermediate writing skills.
* Able to determine customer needs and assist in
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