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Manager, Digital Experience Production

United Statesfull_timeVerifiedPosted 22 Nov 2024

💰 $286,600/yr($190,700/yr – $286,600/yr)

About the role

Summary

Posted: Nov 22, 2024

Role Number:200580159

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work! We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Retail Technology Engineering team designs, develops and deploys apps and digital experiences that shape the future of Apple Retail stores globally. You'll be a part of a dynamic team of full stack engineers, who work in partnership with various cross-functional Apple teams, to delivering innovative, scalable solutions to tens of thousands of Apple devices across 500+ stores world wide. If you're self-motivated, passionate about building impactful products and mastering new technologies, this is your opportunity to thrive.

Description

We’re seeking a talented manager to lead a team of digital experience production engineers, who will ensure quality, curated, digital content is produced and delivered on time to Apple stores. This work will be achieved in collaboration with Apple Retail, WWPM, Software Engineering and IS&T organizations. Successful candidates are humble, curious, creative, tenacious, organized, have clarity of thought and can lead through ambiguity. - Manage a team of production engineers and content managers, who will work in collaboration with hardware, software, design, merchandising and marketing teams, to produce engaging and quality digital experiences, and to deploy this content to Apple stores globally - Manage upstream intake of ideation, curation, prioritization and development of tech-enabled digital and demo experiences, by working with business partners, including retail, design, merchandising and marketing leadership - Manage the E2E content production process. Establish a management system that aligns all teams to support seamless execution, with detailed timelines, processes, responsibilities for creation, integration, validation and deployment, as well as leadership communication. - Manage and improve the process of loading images onto devices at the factory

Minimum Qualifications

7+ years of digital experience management or interactive technology management, including curation and prioritization of business requests, management of deployment of content bundles to retail stores, triaging technical issues reported by retail stores, developing mitigation plans, workarounds as well as steps to resolution in partnership with engineering teams, executive updates and communications planning as well as execution
3+ years people management, team lead, or vendor management experience
Hands-on technical content production, including familiarity with tooling, bundling and deployment procedures.
Hands-on technical device and configuration management, including familiarity with Jamf/MDM systems, tooling to restore/update pre-released operating systems, and sideload apps
Experience writing and negotiating technical requirements with technical engineering teams

Preferred Qualifications

Familiarity with iOS, MacOS, visionOS and Apple technologies and Apple devices
Familiarity with AV systems
Experience launching new retail store openings and supporting executive events
Experience launching new products, experiences and applications to stores, including coordination with store employees
Excellent communication, executive update skills