Assistant Manager, Techline Trainer

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

NHQ

Purpose

• This role will collect, create, provide & present automotive technical and non-technical training to support Techline operations and growth.
• This role will enhance Techline personnel above & beyond to efficiently support Dealers to improve Fix it Right First Time (FRFT) metrics, reduce dealer misdiagnosis and/or over-repair.

Major Responsibilities

• Identify opportunities and source/develop related training material to present to individuals, teams, or the department based on available operational data and observed needs.
• Track, monitor & report on support agent training status, work with management to schedule for 100% completion.
• Perform training process for new Techline agents preparing them to operate independently and effectively.
• Create and maintain a library of documentation for department related processes and curriculums.
• Lead discussions related to agent performance from a technical & non-technical aptitude perspective.
• Contribute in identifying suggestions related to special service tools and diagnostic process opportunities.
• Work closely with warranty tech center management to identify bi-directional synergy opportunities.
• Maintain the highest familiarization & technical aptitude w/newly released Hyundai vehicles and systems.
• Source & provide preemptive technical training related to newly released models and systems.
• Evaluate and compile information & provide training recommendations to department management.
• Attend weekly Campaign and Launch gate meetings and relay information to Techline.

Major Responsibilities (continued)

Authority

• Recommend curriculums based on analysis and issue/problem identification.
• Schedule HMA vehicles, shop & meeting spaces required for hand-on training presentation & delivery.
• Due to the nature of this position/role, the employee is provided a company vehicle.

Education

~ Bachelor’s degree preferred~ Must be a high school graduate

Related Experience

• Five or more years of experience in automotive repair and diagnosis (Hyundai preferred).
• Three or more years with OEM Techline Operations (Hyundai preferred).
• One or more years of training experience (Hyundai preferred).

Skills/Knowledge

• Strong interpersonal and communication skills.
• Excellent Problem Analysis Skills.
• Strong organizational skills.
• Excellent time management skills.
• PC software skills (Adobe, Excel, Word, PowerPoint, Teams, Visio, etc.).
• Strong data analysis and visualization skills a plus.

Certification

• ASE Master Certification or Hyundai Technician Platinum Certification.
• Valid Driver’s License
• Must be eligible for enrollment in the company’s auto insurance policy.

Physical Requirements<