Director, Chief of Staff - Enterprise Consumer Product

Director, Chief of Staff - Enterprise Consumer Product

The Team

We are looking for a strategic and execution-minded Director, Chief of Staff (CoS), to join the Chief of Staff team within Enterprise Consumer Product (ECP). ECP’s mission is to build and manage innovative products and platforms that deliver great digital customer experiences and drive business growth. This role supports the ECP senior leadership, contributing to organizational excellence and creating and delivering flawlessly executed processes that improve business efficiency. You will be a thought leader, collaborating with cross-functional teams and partners, and driving results that have a direct impact on ECP’s overall success. This is a highly visible role, ideal for someone who is equal parts operator, strategist, and relationship-builder. It reports directly to the Sr. Director, Chief of Staff, and supporting an Executive Vice President’s leadership team. 

The Role

The ideal candidate will be highly organized and emotionally intelligent, and love diving into ambiguous and challenging problems. You will work with our senior leadership team to frame up strategic proposals, while keeping key business processes humming, and leading business priorities and activities. The ideal candidate can connect the dots between good process and great results, effectively influence others to achieve organizational goals, and facilitate a vocal leadership team toward purposeful outcomes. Candidates should be self-motivated, with strong organizational skills, attention to detail, executive presence, and a passion for solving complex problems. This is an excellent opportunity to gain visibility into how a senior leadership team operates within a leading product organization at Capital One. 

The Opportunity

You’ll team with world-class professionals to develop and implement strategies that unlock leverage and value for the organization. 

Responsibilities:

• Act as a strategic advisor and operating partner to the senior leadership team

• Lead and operationalize business priorities, routines and planning processes

• Build scalable tools and processes that improve the organization’s effectiveness

• Collaborate closely with key staff function and stakeholders to reimagine key processes and approaches, bringing transparency, rigor to our business operations, and providing framing of proposals

• Create and evolve operating rhythms that provide clarity, focus and cohesion for the leadership team- enabling better strategic and day-to-day decision-making

• Act as the connective tissue across the organization, ensuring information and insights flow seamlessly, and that teams are aligned to shared goals

• Autonomously lead special projects that cut across domains, navigating matrixed environments and surfacing learnings to iterate and improve

• Develop relationships across the organization to be able to act as an informed and helpful sounding board and thought partner

• Display an intense focus on achieving both short and long term goals, demonstrating an ability to drive and execute an agenda in a fast-paced, dynamic and fluid environment

The successful candidate will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be self-motivated

• Be capable of balancing strategy and tactical delivery

 

Basic Qualifications:  

• Bachelors Degree or Military Experience

• At least 5 years of experience in Business Analysis

• At least 2 years experience in budget management

• At least 5 years in Project OR 5 years in Process Management

 Preferred Qualifications:

• MBA or Master’s degree

• Experience serving in a Chief of Staff or critical Project Management Lead role in a large, c