Seller Onboarding Specialist

About Palmstreet:
Palmstreet is the #1 live-shopping platform for exotic plants, reptiles, and handicrafts, and is rapidly expanding into more categories. Our vision is to become the online main street of the world, where fun experiences and unique products are accessible anytime, anywhere.

Palmstreet is looking to hire a Seller Onboarding Specialist that is passionate about helping new sellers learn the ins and outs of selling on our LIVE shopping platform. You will be responsible for leading group calls to train new and approved sellers of Palmstreet, updating or creating additional training materials, and improving the new seller onboarding funnel.

Job Responsibilities:

• Implement training materials to onboard new sellers to the platform via virtual group calls.

• Host two sellers onboarding sessions daily.

• Thoughtfully and courteously respond to seller questions during the training calls.

• Work with the Seller Onboarding team to refine new seller training materials.

• Create virtual training materials like blogs or videos with the team to help new sellers.

• Continuously learn and adapt to new product knowledge and features to provide the most up-to-date training for new sellers.

• Perform other duties or projects as assigned.

• Occasionally travel throughout the year to connect with team members and sellers at tradeshows or events.

Requirements:

• 2-3 years of experience as a training specialist or manager.

• Comfortable on camera and talking to large groups of people.

• Ability to create well-rounded presentation decks that are intuitive and easy to digest.

• Team player who works well with others.

• Courteous and detailed written communication skills.

• Flexibility and understanding of the fast-paced environment we work in.

• Strong learning ability and self-starting attitude.

• Determined problem solver with the ability to manage multiple tasks at hand.

• Excellent technical skills - mobile app technical skills are vital in this role.

Preferred Skills:

• Knowledge of the tech or startup space.

• Experience working with a variety of external partnerships in e-commerce.

• Management experience in a past role at another tech company is an added bonus

Other Info:

• Location: Anywhere in the US, San Francisco Bay Area preferred

• Working Hours: Full Time

• Travel: Twice a year for team building events; 3-5 days for each event.

• Annual salary $65,00 to 85,000 (Based on Tier 2 location: e.g., Los Angeles, Chicago, Austin). Actual pay may vary based on location and experience, with adjustments up or down relative to market data.

• Equity incentive plan

• Benefits: Generous healthcare contribution, dental, vision, paid time off, 12 paid holidays, 401k match, Palmstreet credit

Application Process:

We’re excited to review your application and potentially welcome you to our innovative team!