Senior UX Research Operations Manager

The pay range is $93,800.00 - $168,800.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target:  

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. 

Target’s Global UX team is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.   

 

About the role:   

As a Senior Research Operations Manager supporting our UX Research team, you’ll play a critical role in shaping Target’s evolving digital and enterprise experiences by enabling researchers to focus on uncovering user insights that drive impactful design solutions.

In this role, you will optimize the tools, processes, and partnerships necessary for scaling user research across the enterprise, ensuring high-quality outputs while improving efficiency and visibility of research work.

 

Our Research Operations practice focuses on enabling teams to scale user research by supporting participant management, tools and systems, and vendor relationships. You will work closely with UX Research leadership to improve research planning, execution, and outcomes, creating consistent, repeatable processes that empower teams to focus on delivering insights that align with business and guest needs of our product teams.

 

Responsibilities: 

• Manage and optimize research tools and platforms (e.g., participant recruitment, knowledge management, survey panels, and usability testing tools) 

• Ensure UX research studies are powered by the right participants, managing recruitment workflows, building diverse participant pools, and creating seamless, efficient processes that deliver results 

• Identify and implement new tools or enhancements to improve research workflows and scalability 

• Champion an enterprise-wide survey program, ensuring high-quality data collection and reporting for 200+ teams that use it  

• Establish mechanisms to increase visibility of research contributions across the enterprise and to