Senior Systems Engineer (Citrix)

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Position Purpose:

The Senior Citrix Infrastructure Engineer will play a key role in the design, deployment, upgrade, and support of our enterprise Citrix environment, including both on-premises and Citrix Cloud platforms. This individual will ensure high availability, performance, and secure access for virtual applications and desktops across a hybrid infrastructure. This position requires advanced technical skills, troubleshooting expertise, and documentation practices in alignment with compliance requirements.

• Defines system and product requirements and generate software / hardware performance and reliability specifications and requirements
• Leads the evaluation, design, and integration of all enhancements or new releases of the system
• Leads the enhancement of processes, procedures, and policies relating to systems functioning and performance
• Meets with management team of multiple functional areas and vendors on the planning, upgrading, testing, securing, and servicing of IT solutions
• Designs and implement architecturally compliant system landscapes
• Develops, modifies, tests, implements, documents, and maintains systems software and hardware
• Troubleshoots and resolves server, operating system, and other infrastructure problems
• Monitors systems and networks for viruses, malfunctions, and errors
• Prepares network analytics, data reports, and operational manuals
• Performs troubleshooting and remediation, ensure successful project implementation, and perform post project end user support
• Manages project timelines, budgets, and documentation
• Trains the engineering team on new systems, protocols, and best practices
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

Citrix & Virtualization:

• Deploy and manage Citrix Virtual Apps and Desktops (CVAD) – both on-premises and in Citrix Cloud
• Maintain and optimize Citrix Cloud Connectors for high availability and performance
• Configure and troubleshoot Federated Authentication Services (FAS) for certificate-based SSO
• Manage Citrix NetScaler (ADC) for secure remote access and load balancing
• Utilize Citrix Director/Monitor for session monitoring and performance tuning
• Experience with Citrix Provisioning Services (PVS) for efficient image streaming and management
• Experience with Machine Creation Services (MCS) as an alternative or complement to PVS
• Experience working with Citrix XenServer (or Citrix Hypervisor)

Authentication & Security:

• Experience with supporting SAML 2.0 authentication with Identity Providers and multi-factor authentication (MFA)
• Manage SSL certificates and secure configuration of Citrix components

User Profile & Workspace Management:

• Administer Ivanti User Workspace Manager for user personalization and policy management
• Experience with FSLogix

Infrastructure & Cloud:

• Solid understanding of Microsoft Active Directory, Group Policy Objects, and Windows Server OS
• Experience with cloud-first and hybrid environments, particularly Microsoft Azure

Automation & Support:

• Proficiency in PowerShell scripting and Citrix PowerShell SDK
• Create and maintain infrastructure documentation aligned with audit and compliance
• Provide technical support and serve as a subject matter expert for Citrix-related incidents and escalations

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decisi