Customer Experience Manager (m/f/d)

Join our HoReCa Revolution

As a Customer Experience Manager at DISH Digital Solutions, you will play a crucial role in delivering a best-in-class experience for our customers. By leveraging your expertise in User & Customer Research, User Experience, and Customer Experience, you will help shape the way our customers interact with our products and services. 

You are passionate about improvement and efficiency, curious about data insights, and inspired by innovation in a fast-paced environment? Then you are the right person to be DISH’s key advocate for the Voice of the Customer.

Menu of Responsibilities

• To be successful, you will design and manage Customer Journey Maps as well as lead initiatives that prioritize customer satisfaction, loyalty, and operational efficiency. Further, you will support cross-functional initiatives to solve customer problems, particularly those driven by Voice of the Customer data. Additionally, you will grow CX metrics by managing existing surveys and designing new ones.
• Daily, you will collaborate with cross-functional stakeholders to support new initiatives that improve the customer experience across our product, tools, processes, and policies
• In this environment, you will leverage your knowledge of CX best practices and data to propose impactful solutions to meaningful problems.

Ingredients for Success

• Several years of experience in a CX environment with a very good understanding of the CX ecosystem, including metrics and processes.
• Expertise in analyzing, designing, and managing complex Customer Journey Maps.
• Proficiency in gathering and analyzing data, extracting insights, and communicating them effectively to diverse audiences for informed decision-making.
• Demonstrated ability to prioritize and structure projects and tasks to maximize organizational impact, while maintaining systems for effective project tracking and execution.
• Fluent in English; fluency in German and/or other languages is beneficial.
• Previous experience with leading CX tools, like Medallia or Qualtrics, is beneficial.

Be one part of many chefs

GET THINGS DONE QUICKLY 
Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitize the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.   

OWNERSHIP 
At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!

FLEXWORK
We know that life happens and we cater your needs to integrate work from where you work most productive.

INNOVATION & AGILE WORK 
We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture, we learn from each other and embrace an entrepreneurial mindset.

DISHVERSITY 
Join an international company with members from over 34 different cultures.  Together, we celebrate diversity and respect our multinational backgrounds. 

DISHPOWERMENT 
Our commitment extends beyond business success - we want our employees to thrive! There are loads of opportunities for skill-building and career development. You are never alone — we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you! 

CUSTOMER CENTRICITY 
Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together - wholesale to the max!  

ON TOP BENEFITS 

• Private pension scheme
• JobRad
• DISH Sports Club including on Campus Gym and Sports Communities
• Corporate Benefits
• Access to METRO stores

You can expect an approximate annual gross salary of 60 - 65k if you meet the requirements of this position.