Technical Customer Service (Dutch Speaker)

Company Description

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?

Then this job in sunny and vibrant Barcelona might be for you!  

Your responsibilities and impact working as a Technical Customer Support will be:

• Taking care of inquiries and providing support via e-mail and phone calls
• Adressing credit card holders' inquiries and ensure the security of credit card information
• Your core responsibilities include identity verification, responding to queries, and providing guidance on necessary steps 
• Maintaining and updating the clients' accounts
• Observing the ongoing procedures to guarantee the compliance of set standards
• Reporting and analysing client and device information, dispatching replacement products and samples and catching up with clients according to departmental standards
• Dealing with sensible data
• Ensuring high-quality service and client’s satisfaction 

What's in it for you?

• Type of contract: Indefinido 
• Fulltime, rotative shifts from Mon-Sun, between 08:00 - 00:00
• Hybrid work model
• Training: 5 days, normal office hours
• Equipment provided
• Growing opportunities within the company
• Events with the team
• Free Spanish lessons
• Meal allowances possible
• Constant training
• International environment
• Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch or Flemish and a good level of English 
• Having interest in technical support and troubleshooting
• Being an attentive listener, comfortable and skilful at communicating with people
• Being energetic, innovative and working proactively at a fast pace
• Being able to handle sensitive data reliably 

Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona. 

Living in Barcelona: What to Expect 

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

Additional Information