Intern - End-User Technology (May 2026 - 12 months)

The deadline to apply for this role is:

Until 11:59 PM of October 3, 2025

The Opportunity

May 2026 - April 2027

The purpose of this position is to outfit the team with an intern to support the engineering responsibilities within the end-user technology (EUT) portfolio at Ontario Teachers’. This role is responsible for aiding the full-time in engineering staff in executing the strategy, design, support and continuous improvement of End-User technologies. 

  

This will provide the team with additional bandwidth for lower-level day-to-day engineering tasks and provide a more seamless interface between L1 support (the support desk), EUT Operations, and the senior engineering team members

Who you’ll work with

You'll be responsible for working with the engineers on designs and working independently to solve complex issues, both on the engineering and support side with our Operations team. Testing hypotheses and making mistakes is part of the job, and decisions made by the individual can generally be reversed in the event of an error. 

 

While we work as a team, you will be encouraged to work independently and use your own judgement when designing and problem solving, however guidance will certainly be available from the senior engineers and management. 

What you’ll do

Responsibilities include but are not limited to:

• Assisting the end-user technology leads and management with the design and build of solutions that support the EUT technology portfolio. This also includes ongoing maintenance and support of these systems 

• Assist engineers in transferring knowledge of recently built and deployed EUT solutions to EUT Operations and L1 support staff in IT Support, working closely with EUT management, the EUT infrastructure implementation manager, and the end-user training manager to ensure we successfully transition to business-as-usual (BAU) operations  

• Provide assistance to managed services staff in diagnosing and troubleshooting escalated incidents within the end-user technology scope of applications  

• Responsible for additional standard operational activities, including level 3 incident management for end-user technologies, assisting the Engineering Leads in the change management process, and working collectively with senior management and the rest of the End-User Technology team in performing root-cause analysis for problem management  

What you’ll need

• Working towards Business, IT, or Computer Science degree (or other degrees combined with relevant work experience)

• In-depth knowledge of end-user technology solutions, with an in-depth understanding of both on-prem and cloud technologies 

• Experience participating in end-user technology implementations, specifically focusing on the planning, design, delivery, and closure aspects of a project 

• Experience in Information Technology including end-user technology support  

• Experience in an end-user technology engineering or similar role, including designing and implementing end-user technology projects  

• Experience with the following technologies:  

• Office 365 – Teams, SharePoint, Exchange Online, Copilot, and the administration of these platforms 

• SCCM