Senior Product Support Engineer

<p></p> <p> </p> <p><span><span><span><span><b><span><span>An Amazing Career Opportunity for a Senior Product Support Engineer!!</span></span></b> (</span></span></span></span>Fixed Term Contract)</p> <p><span><span><span><b><span><span>Location: Krakow, Poland</span></span></b></span></span></span></p> <p><span><span><span><b><span><span>Job ID: 33631</span></span></b></span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><b><span>Who are we? </span></b></span></span></span></p> <p><span><span><span><span>HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. </span></span></span></span></p> <p><span><span><span><span>We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. <span>Check us out here: </span></span><a href="https://www.hidglobal.com/" target="_blank"><span><span>www.hidglobal.com</span></span></a><span><span> and </span></span><a href="https://youtu.be/23km5H4K9Eo" target="_blank"><span><span>https://youtu.be/23km5H4K9Eo</span></span></a> </span></span></span></p> <p><span><span><span> </span></span></span></p> <p><br/> <span><span><span><span><b>HID’s Physical Access Control Solutions Department:</b></span> </span></span></span></p> <p> </p> <p><span><span><span><span>HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. </span></span></span></span></p> <p><span><span><span><span>This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  </span></span></span></span></p> <p><span><span><span><span>Are you ready to make a difference? Join us and help shape the future of security.</span></span></span></span></p> <p> </p> <p><br/> <span><span><span><b><span><span>As our </span></span></b><b><span><span>Senior Product Support Engineer</span></span></b><b><span><span>, you’ll support HID’s success by:</span></span></b> </span></span></span></p> <p> </p> <ul> <li><span><span><span><span>Supporting test engineers during automated test execution </span></span></span></span></li> <li><span><span><span><span>Creating, maintenance and updating configuration for main HID products</span></span></span></span></li> <li><span><span><span><span>Executing test plans and documenting the results of testing campaigns</span></span></span></span></li> <li><span><span><span><span>Performing manual tests as required</span></span></span></span></li> <li><span><span><span><span>Improving process by automation</span></span></span></span></li> <li><span><span><span><span>Recreating customer problems in engineering lab</span></span></span></span></li> <li><span><span><span><span>Testing new JSON schema with Parser against new configuration and firmware release</span></span></span></span></li> <li><span><span><span><span>Participating in general laboratory and test/development duties as required</span></span></span></span></li> <li><span><span><span><span>Mentoring interns</span></span></span></span></li> </ul> <p> </p> <p><span><span><span> </span></span></span></p> <p> </p> <p><span><span><span><b><span>What we will love about your background:</span></b> </span></span></span></p> <p> </p> <ul> <li><span><span><span><span><span>Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.</span></span></span></span></span></li> <li><span><span><span><span><span>Familiar with operating systems, such as Windows, etc.</span></span></span></span></span></li> <li><span><span><span><span><span>Experience with IDE’s and source code management tools (Visual Studio Code, JIRA etc.)</span></span></span></span></span></li> <li><span><span><span><span><span>Ability to effectively communicate in the English language, both verbally and in writing</span></span></span></span></span></li> <li><span><span><span><span><span>Ability to read and interpret technical journals, specifications, international technical standards, etc.   </span></span></span></span></span></li> </ul> <p> </p> <p> </p> <p><span><span><span><b><span>Your Experience and Education include:</span></b>   </span></span></span></p> <p><span><span><span>          </span></span></span></p> <ul> <li><span><span><span><span>Fluent English in speaking and writing is a must</span></span></span></span></li> <li><span><span><span><span>Should have good user skills in Office and Windows</span></span></span></span></li> <li><span><span><span><span>Should have user experience with production databases</span></span></span></span></li> <li><s