Manager, Outpatient Services - Behavioral Health

Job Title: Manager, Outpatient Services

Job Type: Full Time
 

Your experience matters 

Lifepoint Rehabilitation is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Manager, Outpatient Services joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team 

Canyon Vista Medical Center is located in the beautiful high desert of southeastern Arizona, committed to serve residents in Sierra Vista, Ft. Huachuca, Cochise County – a population of more than 131,000 people, and our surrounding communities. We’re comfortably nestled in the San Pedro River Valley, 75 miles southeast of Tucson. Canyon Vista Medical Center was founded in 1963 as Western Baptist Osteopathic Hospital on what was then the eastern edge of Sierra Vista. Growth and advancing technology dictated building our new 177,000 square foot hospital at 5700 E Hwy 90 completed in 2015.

How you’ll contribute 

• Responsible for ensuring that company approved programs are implemented and being provided consistently.
• Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling.
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.
• Conducts regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements.
• Actively participates in survey activities (TJC, Medicare, and licensing).
• Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports.
• Attends treatment team meetings on a regular basis.
• Reviews with the nurse to make sure all patients are seen by MD in a timely manner, if necessary or if required by licensure/CoP.
• Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participates in the complaint resolution process as needed.
• Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys or equivalent programs are completed as required by policy.
• If applicable, Program Manager, along with the Outpatient Coordinator will review any transportation issues on a daily basis.
• Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.
• Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care.
• Partners with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department.
• Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department.
• Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans. May be required to obtain pre authorizations form insurance companies to validated for initial outpatient services.
• Is responsible to collaborate with leadership team members related to hospital operations.
• Other duties and projects as assigned. 

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and pa