Sr. Business Continuity Consultant

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Job Description:

The Senior Business Continuity Consultant is responsible for managing the Business Continuity Management, Crisis Management and Disaster Recovery (BCM) program across SUN LIFE U.S., ensuring that SUN LIFE U.S. is compliant with the BCM policy.

This work safeguards that SUN LIFE U.S. can continue to fulfil its service commitments to clients, shareholders and employees in the event of a business disruption due to the loss of a SLF facility and/or the loss of technology and/or the loss of a significant number of staff and/or loss of a critical third party.

Main Accountabilities

The Senior Consultant will provide overall guidance, support and coordination for all elements required in the BCM Policy and supporting governing documents, including:

• BCM Risk Assessment
• BIA (Business Impact Analysis)
• Business Continuity, Crisis Management, and Disaster Recovery Plans
• Tabletop Walk-Through
• Work from Home Testing and Exercising
• Alternate Site Testing and Exercising
• External Service Provider Reviews
• Call Tree Tests

The Senior Consultant will also be accountable for supporting the following activities as they relate to each of the respective program elements:

• Establish self as Business Continuity Management expert and 'enabler' to facilitate program development within and across SUN LIFE U.S. business units.
• Ensuring that all areas maintain comprehensive BC plans outlining how to recover their business processes.
• Collaborating with Enterprise Continuity as the policy owners to make continuous improvements to the program.
• Facilitating or coordinating the BCM testing in SUN LIFE U.S.; for example, BC plan walk-throughs, Alternate Sites exercises.
• Creating and executing a plan for completing the annual cycle of BC activities within the BU as outlined in the SLF BCM policy.
• Ongoing reporting on the status of the BCM program work in SUN LIFE U.S.
• Supporting the activities of the SUN LIFE U.S. Leadership Team in a crisis event, which includes working with senior management and with the support teams responsible communications. Note that this work may extend beyond normal working hours.
• Being the initial contact for all BC questions from any areas in SUN LIFE U.S.
• Finding and pursuing for opportunities to increase the awareness of the BCM program for all staff within SUN LIFE U.S.
• Develop and maintain disaster recovery and business continuity plans.
• Coordinate regular disaster recovery testing and drills.
• Ensure compliance with regulatory requirements related to disaster recovery.
• Train staff on disaster recovery procedures and protocols.
• Coordinate with IT, operations, and other departments on recovery strategies
• Document disaster recovery processes and maintain up-to-date documentation.
• Participate in post-incident reviews and implement lessons learned.

The Senior Consultant would focus on ensuring the company can quickly resume critical financial operations and protect sensitive data in the event of various disasters or disruptions.

Salary Range: $88,500 - $132,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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