DONATED GOODS ASSOCIATE 1

Job Description

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. This position will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day’s demand. The position is performed with or without a reasonable accommodation.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Essential Duties and Responsibilities

1. Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
2. Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
3. Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
4. Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
5. Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
6. Regular attendance is required as outlined in Goodwill's attendance policy.
7. Ensure compliance with all safety standards and loss prevention procedures.
8. Assist customers in locating merchandise and answer questions regarding store policies and promotions.
9. Support team members by flexing between cashier, production, and sales floor duties as needed.
10. Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
11. May participate in new store building and renovation efforts as needed.
12. Perform other related duties as assigned to meet daily production, safety, and customer goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

None

Experience

0 to 6 months related experience and/or training.

Management Experience

None

Skills

None

Required Certificates, Licenses, Registrations

None

Preferred Certificates, Licenses, Registrations

None

Mental Demands

LIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out a predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.

Analytical Ability / Problem Solving

REPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where