JOB SUMMARY

Under the supervision of the Store Management Staff, the Donation Attendant is responsible for accepting donations from the public, distributing donation receipts, sorting, stacking, and moving raw material to the proper staging area. Loading and unloading trailers safely and effectively.

ESSENTIAL DUTIES

Greets and assists donors in a friendly and courteous manner.  Demonstrates superior customer service at all times.  Responsible for accepting or rejecting donations based on condition of items and Agency policy.  Declines unacceptable donations in a friendly, positive manner.

Records and maintains donor records in a neat and accurate manner. Enters donor count electronically throughout the day. 

Handles all donated materials in a careful and safe manner to maximize value.

Record and maintain donations of Electronic Waste (E-Waste) accurately, legibly, and in accordance with the State of California recycling requirements.

Ensure all material containers are properly labeled and scanned into and out of the electronic warehouse management system in a timely and accurate manner.

Keeps work area free of safety hazards. Works in a safe, organized manner.

Performs in-store processing duties as assigned.

Places trash in appropriate containers.

Regular attendance is required to perform the essential functions of the job.

Observe and support all Agency policies and procedures, and audits.

SECONDARY DUTIES

May perform processing and janitorial duties as directed by store management. 

Performs other related duties as assigned by the store management.

MINIMUM REQUIREMENTS

Education Required:    Elementary education.

Experience Required:  None required. (Six (6) months customer service work experience and/or six months material handling is highly desirable.)

JOB SPECIFICATIONS

Knowledge Required:  Ability to work with diverse populations, ability to interact courteously with the public and ability to work with minimum supervision. Knowledge of material handling is highly desirable.

Equipment Used:         PDA, notebook, totes, tri-walls, hand trucks, appliance hand trucks, pallet jacks, power lifts and other processing equipment.

SKILLS/APTITUDES/TEMPERAMENTS

Ability to display excellent customer service at all times.

Integrity in handling all products.

Ability to comprehend basic and detailed instructions.

Ability to work with minimal supervision.

Ability to work with diverse population.

EMOTIONAL EFFORT

This position requires moderate to heavy emotional effort involved in interactions with supervisors and customers (external and internal).

JOB SETTING