Senior Claim Center Representative

We are currently seeking a Senior Claim Center Representative to join our North America Claims Operations Team.  The role will deliver tactical outputs on operational KPI’s, as it relates to the Department’s key strategic initiatives, team efficiency and production, quality and training.  Additionally, the role will also support the Operations team, as needed, with other initiatives related to Transformation and change management.   This is an in-office position, that will aid in the administrative management, staff development and technical results for the team of Claim Representatives.  The individual will collaborate with peers, report to the AVP, Claim Manager and be responsible for executing strategies to achieve goals and objectives.  

Key Responsibilities:

• Communicate and distribute work efficiently and equitably across all units, demonstrating problem-solving skills, teamwork, positive behavior, and flexibility
• Manage high-volume work requests while ensuring adherence to service-level agreements and turnaround time expectations, including accurate documentation of actions in the respective systems and databases
• Serve as a point of contact for internal stakeholders and business partners regarding Claim Operations-related inquiries, which may require engaging with external and internal customers or business partners to help resolve service issues as needed 
• Support Claim Operations leadership in executing workflows to improve quality and minimize errors for support services, including identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements
• Proactively report trends and/or service issues to the management team to ensure service levels to our customers and business partners are not impacted
• Audit Claim Operations to enhance quality and efficiency

Qualifications - Skills and Experience:

• Strong ability to work collaboratively within a team environment
• Advanced analytical abilities using logical practices to resolve work requests
• Basic understanding of administrative-type work and workflow management
• Effective communication skills that foster collaboration and support team objectives
• Proactive approach to problem-solving and willingness to take initiative 
• Experience in an insurance claim support environment is helpful 
• High school diploma or GED required, college degree is optimal

Competencies:

• Problem Solving: Approaches challenges logically and breaks down complex issues into manageable parts. Identifies root causes and develops insights to address problems effectively
• Continuous Learning: Shows a strong desire to grow professionally by acquiring new skills and knowledge. Actively seeks out learning opportunities and embraces challenging assignments for personal development
• Initiative: Proactively goes above and beyond job requirements. Works independently to meet objectives on time and is motivated to make a positive impact
• Adaptability: Adjusts efforts in response to changing circumstances and is open to new ideas. Effectively prioritizes tasks and navigates uncertainty with ease
• Results Orientation: Focuses on executing plans and achieving outcomes. Demonstrates perseverance in challenging situations and takes responsibility for results
• Values Orientation: Embodies and promotes company values, acting ethically and with integrity. Collaborates effectively with others and fosters a team-oriented environment

Must be able to work from the office in one of the following Claim Center locations: Phoenix, AZ, O’Fallon, MO. Chesapeake, VA.  

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by l