Senior Field Service Dispatcher

<p>Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.<br/> </p> <p>Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer dispatches to ensure timely and excellent customer experience. Monitors technical store availability to ensure an optimal shopping experience for customers. You will be supporting customers across the EMEA region with their mobile device support as well as working closely with a software development team to troubleshoot bugs and test fixes on our own MMS platform. Excellent Dutch and English language skills (written and spoken) are essential alongside the ability to simplify technical faults down to a more understandable level for end users or customers. We often work as a technical conduit between many different areas of the business and pride ourselves on having a good mix of people and characters from varying specialist backgrounds ; this gives us a great skills base to resolve small to largescale technical faults and deliver lasting solutions to our ever-growing customer base. Our passion is delivering a complete end to end service with customer centricity.</p> <p>This a fully remote job and we are happy to welcome candidates located in Dieren and Ultrech.</p> <ul><li>Performs all duties of a Dispatcher / Senior Dispatcher, plus: Receives and coordinates same day high priority calls (non/partial-trading) ensuring optimal availability, SLA and KPIs are met under a dynamic landscape.</li><li>Assesses the urgency of customer service needs and addresses / escalates, as appropriate.</li><li>Interacts with Field Service technicians and/or supervisor to troubleshoot and resolve technical issues.</li><li>Audits field engineer dispatches ensuring they are resolved and closed within guidelines.</li><li>Notifies Technicians of specific issues related to systems outages or problems that may impact day-to-day assignment completion.</li><li>Work closely alongside a software development team for ongoing platform support and maintenance / additional feature updates.</li><li>Communicates and collaborates with internal and external partners to solve problems and ensure customers' needs are met.</li><li>Primarily service operations based alongside some project work.</li><li>Documents technical fixes.</li></ul> <p> </p><ul><li>Education or equivalent professional work experience required.</li><li>Minimum of 2+ years of relevant experience or equivalent combination of education and experience in Mobile Managed Services or Mobile Device Support  (eg. SOTI / InTune / etc.).</li><li>Excellent local language skills required Dutch and English (Written and spoken).</li><li>Beginner-Intermediate networking knowledge beneficial.</li><li>Driving License beneficial but not essential (team office day - once every 2 or 3 weeks in Dieren).</li></ul><p> </p><p>#LI-Remote #LI-EK1</p> <p></p> <p><span>Why should you join Diebold Nixdorf?</span><span></span></p> <p><span>Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.</span><span></span></p> <p><span>–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.</span><span></span></p> <p><span>** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**</span><span></span></p> <p><span>We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found</span> <a href="https://www.dieboldnixdorf.com/en-us/about-us/global-locations" rel="nofollow" target="_blank">here -</a><a href="https://www.dieboldnixdorf.com/en-us/about-us/global-locations" rel="nofollow" target="_blank"> https://www.dieboldnixdorf.com/en-us/about-us/global-locations</a></p> <br/>