Customer Insight Intern (6 months)

<b>Our mission</b>? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.<br/><b>Our journey:</b> Founded by <a href="https://www.linkedin.com/in/aprot/">Alexandre</a> and <a href="https://www.linkedin.com/in/steveanavi/">Steve</a> in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the <a href="https://www.linkedin.com/pulse/top-companies-2023-les-25-entreprises-o%C3%B9-acc%C3%A9l%C3%A9rer-1c">LinkedIn Top Companies</a> French ranking!<br/><b>Our values</b>:<b>Customer focus |</b> Prioritize customers in everything you do<b>Ownership | </b>Own your part, get things done<b>Teamwork |</b> Make (team)work easy<b>Mastery | </b>Continuously raise the bar<b>Integrity |</b> Always do what’s right, and respect people<br/><b>Our beliefs</b>: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.<br/><a href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb">Discover the steps we took to create a discrimination-free hiring process</a>.<br/>Join us as a Customer Insights Intern to help shape Qonto's understanding of our customers and market opportunities. You'll be part of our newly formed Customer Insights team, working directly with Voice of Customer experts to transform data into actionable insights that drive product and marketing decisions.<br/>Working closely with Sara, our Voice of Customer expert, and under the leadership of Olga Arsenii, you'll help revolutionize how we collect, analyze, and leverage customer feedback to fuel Qonto's growth.<br/><span>👩‍💻🧑‍💻</span><b><span> As a Customer Insights Intern at Qonto, you will:</span></b><br/><span>•</span><b> </b>Dive deep into our data lakes to analyze customer feedback and identify market growth opportunities<span>•</span> Revamp and optimize our NPS surveys and customer feedback collection methods<span>•</span> Create monthly analyses and quarterly insights reports that drive strategic decisions<span>•</span> Support the integration of new customer support data sources<span>•</span> Assist in research project management and coordination with external agencies<span>•</span> Transform raw data into compelling stories and presentations<span>•</span> Collaborate with cross-functional teams to measure the impact of product and marketing initiatives<br/><span>🤔</span><b><span> What you can expect:</span></b><br/><span>•</span><b> Market/Team Context:</b> Join a dynamic, newly formed team that's shaping how Qonto understands and responds to customer needs. You'll work with researchers across different focus areas including voice of customer, brand communication, and market segmentation<span>•</span> <b>Learning Environment: </b>Gain hands-on experience with various research methodologies, from quantitative data analysis to qualitative customer insights<span>•</span> <b>Tools &amp; Technology:</b> Work extensively with data analysis tools, including advanced Excel functions and customer feedback platforms<span>•</span> <b>Growth Opportunity:</b> Potential for conversion to a full-time role<br/><span>🤝</span><b><span> About your future manager</span></b><br/><b>Olga Arsenii</b>, leads the Customer Insights team with expertise in market research and customer understanding. She brings academic experience as a professor at a specialized research-focused master's program in Grenoble, combining practical industry knowledge with research methodology expertise. You'll also work closely with <b>Sara</b>, our Voice of Customer expert, who will provide mentorship and guidance throughout your internship.<br/><span>🏅</span><b><span> About You</span></b><br/><span>• </span><b>Educational Background</b>: Currently in your second year of a Master's degree, <span>• </span><b>Previous Experience</b>: At least one internship, ideally in a marketing agency or customer insights team<span>•</span> <b>Technical Skills</b>: Strong proficiency in Excel and data analysis, comfortable with handling large datasets<span>•</span> <b>Analytical Mindset</b>: Ability to transform complex data into meaningful insights and compelling presentations<span>•</span> <b>Curiosity &amp; Learning Attitude</b>: Open-minded approach and eagerness to learn new methodologies and tools<span>• </span><b>Language Skills: </b>You’re comfortable working in English, French is a plus<br/><span><b>🎁 Perks</b></span><br/>An inclusive work environment. And so much more to hel