Sr. Software Engineer- Performance Engineering

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

What this role is:

As a Senior Software Engineer - Performance Engineering you will work closely with both Genesys Cloud Testing and Development resources to design, develop and maintain features in a complex and ever-changing cloud-based environment. This role sits within the greater Genesys Cloud Performance group and reports to a Team Lead. Our group’s purpose is to provide a unique set of services, tools, and analysis that provide Genesys Cloud with the ability to ensure quality under high load production situations.

What this role is not:

It is not just executing tests or maintenance of test jobs and pipelines. This is not a pure automation role, but one focused on a comprehensive approach to quality: exploratory, performance, and scalability. This is not a narrowly focused role on one service and one team, but an opportunity to collaborate with multiple teams distributed across the globe.

What you will bring to the table:

You will need to have a solid understanding of multi-tenanted microservice architecture and development. You will need Production First Mindset – the goal is to prevent problems that could impact Production stability before they happen. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You need to keep up to date with the latest trends in cloud technology, especially as it applies to the AWS platform and its growing feature set. Being detail orientated and collaborative will also ensure your success in this role. 

What is in it for you:

You will have the opportunity to gain valuable experience with cutting edge technologies and languages. You will use your existing skill set to make an immediate impact for an organization that is growing at a tremendous rate, while you are learning new skills.

What you will do:

• We often collaborate with multiple teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features or assisting them with Performance Testing efforts.

• Cultivate a positive attitude and willingness to take on new tasks as they arise. 

• Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues.

• Develop and execute performance test plans for new and existing Genesys Cloud features by leveraging cutting edge tools.

• Participate in code reviews across multiple services and languages.

• Always be on the lookout for improving existing services, either with code changes and/or architecture changes.

Who you are (Minimum requirements):

• Bachelor’s degree or higher in Computer Science or related discipline.

• Demonstrable understanding of scalability and availability in distributed systems.

• Possess a strong desire to dig into complex problems and understand the root cause of the problem.

• Experience with any of the following programming languages:

  • Python

  • TypeScript or JavaScript

  • C#

  • Java

• Firm understanding of backend microservice development, including REST, asynchronous messaging (Kafka, etc.), and NoSQL solutions.

• Be proficient in one or more cloud providers, including AWS, Azure, and/or Google Cloud Platform.

• Excellent verbal and written communication skills.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limite