Patient Care Coordinator

Overview

Community Health Center (CHC) is hiring!

Patient Care Coordinator

At the Community Health Center (CHC), we're not just providing healthcare—we’re transforming lives. We’re a vibrant and inclusive organization dedicated to offering top-notch preventive, primary care, and wellness services for people of all ages across New Jersey. Whether it’s your annual check-up, prenatal care, or mental health support, our goal is to meet the specific needs of every individual and every family in our community.

 

We are looking for a dedicated Patient Care Coordinator to join our team in Freehold! This full-time position plays a key role in guiding patients through their care journey, from greeting and screening those referred for case management services to educating them about available resources. As part of our care team, you’ll help coordinate referrals requested by RN Care Managers and other staff, ensuring seamless navigation of community health and social service resources. You will also track, manage, and close referrals while providing advocacy and maintaining health center records. This role requires the ability to work with low-income populations, support the achievement of health center goals, and exercise sound judgment while facilitating connections with specialty, consulting, and medical services.

 

Responsibilities

• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
• Greet patients seeking services; administers initial patient screening questionnaire; provides case management program information; schedule external physician appointments as requested and appropriate
• Responds to patient requests for assistance by assessing service needs and providing information, referral and appointment services as appropriate. Follow-up on referrals and appointments in order to assess outcomes and provide additional services as required
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety, including ensuring complete and accurate patient demographic and current program eligibility information
•  Assist patients with health care insurance enrollment, staying up-to-date with insurance enrollment training and requirements, as well as insurance plans, copays, and premiums to educate patients of options
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance)
• Identify and establish relationships with identified health and social service providers and maintain and utilize those cultural and community resources;
• Maintain close relationships and liaisons with local service organizations in the service area
• Use appropriate technology tools to accomplish job functions; understand and utilize available technology as customer service, communication and data gathering tools as appropriate
• Support RN Care Managers in managing health and social needs of patients
• Provide administrative support by assisting patients with Patient Assistance Program applications to ensure that social needs are met to increase abilities to maintain primary health needs
• Coordinates with clinical care team to assist patients with durable medical equipment and related testing needs
• Adheres to the organization’s policy in regards to professional behavior, appearance, and communication as a representative of VNACJ CHC
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
• Other duties as assigned

 

Qualifications

 

•  Minimum of high school graduate or equivalent. Medical Assistant, Certified Nurse Assistant or Community Health Worker, preferred
• Experience in community health or in another position with the provision of health and/or social services, supportive services, personal care, or related duties preferred
• Excellent techniques in dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone
• Interviewing and assessment techniques
• Ability to motivate patients to fully participate in the case management program
• Knowledge of the targeted patient population
• Current and valid driver’s license, auto insurance and registered vehicle

 

Working Conditions/Physical Demand: Business Office Environment within a fast-paced healthcare center requiring superior customer service, exceptional phone etiquette and in