Medical Billing Associate - Patient Services

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care!   Currently offering closing shifts as follows:    SHIFT: Monday to Friday 11:00 AM–7:30 PM EST / 10:00 AM–6:30 PM CST / 9:00 AM–5:30 PM MST / 8:00 AM–4:30 PM PST*

How you will have an impact:

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed 
•  Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management 
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed 
• Performs Ad Hoc tasks at managers discretion 

What you can offer Luna:

• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn

What Luna can offer you:

• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna 
• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date

Physical therapy, delivered. www.getluna.com  
Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
#3 Best Employer in Healthcare (Forbes, 2025)#1 Best Company in MSK Care (Forbes, 2025)#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) Gold Indigo Design Award for mobile app design excellence 2020