Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Summary/Objective

Concerto is seeking a Biomedical Technician to join its team! Under supervision, the Biomedical Technician is responsible for the operational condition, maintenance, and repair or coordination thereof of all water treatment systems, ancillary and hemodialysis medical equipment, and mechanical/electrical systems in assigned facilities in Concerto service line. Ensuring the safety of the patients as well as the staff operating the equipment is always the highest priority. The Biomedical Technician will perform all repairs and preventative maintenance according to company and department standard as well as manufacturer instructions for use (IFUs) and maintenance. Ensure operating procedures are done in compliance with local, state and federal regulatory requirements. Responsible for cost containment with regard to equipment maintenance and repair as instructed by direct Supervisor or other Senior Concerto designated Teammates.

CUSTOMER SERVICE:

• Responsible for driving the Concerto culture through values and customer service excellence.
• Accountable for outstanding customer service to all external and internal customers at all times.
• Develop and maintain positive relationships through effective and timely communication with Vice President of Technical Services, Technical Supervisor, Teammates, and with the Clinical Team.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

Essential Functions

Ensure availability for clinical operations and staff questions and concerns, for example to explain the principles behind the technology used and proper operation.

• Provide instruction as to proper operation and monitoring of water treatment equipment for clinical staff and explain the basics of the hemodialysis machines used for patients treatment.
• Maintain and repair and or directly oversee the repair of all water treatment equipment, dialysis equipment, ancillary medical equipment, testing equipment, and mechanical/electrical systems as recommended by the manufacturer and by procedures established by Concerto Clinical/Technical services. Document all equipment and system maintenance and repairs timely and accurately.
• Perform all facility preventative maintenance on machines, equipment, and systems according to standard procedures and manufacturers guidelines.
• Responsible for equipment cleaning and disinfecting according to specified standards after repair and maintenance has been performed as well as documentation of these cleanings/disinfection. Ensure all testing equipment is properly maintained, calibrated, and documented.
• Evaluate the current HD machine and ancillary equipment inventory and make suggestions as needed to ensure compliance of machine to patient ratios.
• Actively support the QAPI process by gathering monthly regulatory and maintenance data. This will be reported to the Technical Supervisor on a monthly basis.
• Participate in all training and education for all Biomedical staff as well as attend routine meetings.
• Participate in the completion and documentation of ongoing technical initiatives as appropriate.
• Update and provide supervisor and teammates with feedback and ideas regarding any improvement strategies that may be implemented or enhance the department. <